JIJI.SG currently ships to any street address in Singapore, excluding restricted areas e.g. Pulau Ubin.

We ship our orders through our in-house delivery team, and other carefully selected delivery service providers especially for Door-step Deliveries such as J&T Express. Please note that furniture items are only delivered within Singapore.

Our Standard Delivery timing is Monday to Friday, between 10.00am - 6.00pm/ For your convenience, we also offer Saturday deliveries. You can select your delivery option during check-out.

Delivery Surcharge

A $30.00 delivery surcharge will be imposed in addition to the applicable delivery fees for every delivery made to the following locations.

Enjoy free shipping on all orders above $300 and pay only $2.90 ~ $7.50 for orders under $300 (Bulky item orders will be $20). These rates are only applicable for orders in Singapore. Shipping rates and duration for individual items can be found by clicking on the cart icon.

Generally, the Shipping Fee you pay for is calculated on a per order basis as follows: Orders to a single location: $2.90~$7.90 SGD flat fee. (Bulky item orders will be $20 SGD)

Orders above $300 SGD: FREE SHIPPING!!!

Shipping Fee for each items are clearly stated on the checkout pages. Please note that shipping fees are calculated on the order amount after any discount coupon used.

Shipping Duration & Delivery Policy

Delivery Policy: To help you save on delivery charges, JIJI.SG will usually consolidate your items in one single order and ship them together. When estimating shipping duration, it is best to take the item with the longest Estimated Arrival and use that to calculate shipping duration for your order. Occasionally, JIJI.SG may ship your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.

In the unlikely occurrence of a wrong item being delivered, please contact our customer service team within seven days and a replacement will be shipped to you at no extra charges.

Delivery Arrangements:

Bulky / White Glove Deliveries:

For Bulky / White Glove Deliveries, usually for furniture items, your delivery will be scheduled in advance.

We will deliver your order into your home and place them in your room of choice. We will also assemble the furniture (if applicable), and remove all packaging materials from your premise.

Please ensure that there is someone to receive the delivery on the pre-agreed date and time, and that the delivery path and premise are free of obstacles, including any existing furniture items.

For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 2 days in advance so that we can make the necessary arrangements, else there will be a $20 charge for any last minute changes.

Delivery fee for non-lift accessible floors: Do take note that there is a charge of $10 per item per non-lift accessible floor which must be collected by our Customer Support team before the completion of the delivery. This fee will also be applicable to stairs within landed properties or HDB maisonette.

Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.

Holding of Order:

JIJI.SG is able to hold your order for a maximum of 1 Month from the earliest date that your order can be delivered from our warehouse. If you would like more information, please email us at sales@jiji.sg

Return Policy

JIJI.SG 100-Day Return Policy

So if you change your mind, don’t sweat it! You may return your purchase to us within 100 days of the date you received the item (subject to Return Eligibility below). Refunds will be issued to the same method of payment as the original payment, and we will arrange for the item to be picked up from you! Simply email us at sales@jiji.sg with your order reference and we will get back in touch with you.

If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. Please contact us at sales@jiji.sg with your order reference number within 14 Calendar Days from the date of delivery!

*Warranty only covers mechanism problems/manufacturer defects.

*Wear & Tear of materials are not covered under warranty

Please note that this policy only applies to orders made after 1 January, 2018.

Return Eligibility

Please ensure that your items meet all of the following returnable conditions:

Within 100 days after delivery

New condition and unused Original packaging

JIJI.SG reserves the right to reject any returns if item does not meet all of the above conditions and if its no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.

Non-exchangeable and Non-returnable items include:

Customised Items, Pillows, Bolster, Cushion Covers & Inserts, Bedding Covers, Towels, Rugs, Mats, Bathroom Accessories and other hygiene related products.

Refund Amount

As shipping is a hard cost we incur from logistics, please note that all delivery costs are non-refundable, and there is a restocking fee at 15% of the price you paid for the item. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Product Price - Collection Fee(& Assembly Fee if applicable) - Restocking Fee (15% of Final Paid Price)

Other companies factor return fees into their prices, we charge you only when you return! In this way, you're not paying for others returns or shipping.

Return Process

All we need from you is to simply email us at sales@jiji.sg with your order reference, and wait for our customer service representative to get back to you within 1 - 3 working days with the best available timing for us to pick up the item. Please be reminded that returns with items that do not meet the Return Eligibility conditions will be rejected.

After item is returned to our warehouse, your refund will be processed and you will receive an email notification. Please note that it takes 3 - 5 working days for the refund to appear in your PayPal balance or in your credit card account. However, for some banks, it will only reflect in your next monthly statement.

Please note:

All products qualify for a return EXCEPT for the following:

MADE-TO-ORDER products
Clearance/1 SET OFFER Products that require on-site assembly
Modular Wardrobes
Bedroom sets
Compressed Mattresses
Sports & Fitness Products
Products that are not in its new and original unopened condition
Products that have been removed from their original packaging, used, stained, torn, washed, discoloured, dented, damaged and/or with traces of fragrance or odours

Voucher codes cannot be re-issued if you return your order. Meaning, you will not be able to use the same voucher code for another order if the promotion has ended. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.

The date and time of the pickup of the item you wish to return will be allocated to you, subject to the availability of our logistic resources. Unless prior arrangements have been made with JIJI.SG, requests for returns made directly at our warehouse/showroom will not be entertained.

Changing Your Order:

If you’d like to change your order before it is shipped out to you, we’ll gladly process it with no additional costs to you. Note that exchanges are only available for items of the same price or less. The balance amount will be refunded to the same method of payment as the original payment. If you’d like to exchange for an item of a higher price, we will cancel the original item for you and you will have to place a separate order. Delivery fees will be waived.

Unfortunately, you will not be able to exchange your item after you have received an email confirming your delivery, as the item would already be loaded onto our delivery truck and on its way to you! If you’d still like to exchange an item, you will need to return the item (see our return policy) and place a new order. Delivery fees will be incurred for orders less than $300.

Cancellation Policy:

Placed an order but change your mind? No worries! You can cancel your order with no additional charge and receive a full refund of the item(s) you wish to cancel. Refund will be made to the same method of payment as the original payment. Unfortunately, after you have received an email confirming your order delivery, delivery costs will be non-refundable and there is a restocking fee at 15% of the price you paid for the item. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Product Price - Collection Fee(& Assembly Fee if applicable) - Restocking Fee (15% of Final Paid Price)

This is because the item would already be loaded onto our delivery truck and on its way to you and we would already have incurred costs to prepare and schedule your delivery.


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