How much is the delivery fee?

We offer free shipping for all orders above $300 in Singapore. For orders under $300, a shipping fee of $2.90 to $7.50 will be applied, except for bulky items, which will have a shipping fee of $20. You can find the shipping rates and duration for individual items by clicking on the cart icon. Generally, the shipping fee is calculated on a per-order basis as follows: orders to a single location will have a flat fee of $2.90 to $7.90 SGD, depending on the order total, while bulky item orders will have a flat fee of $20 SGD.

Delivery Surcharge for Selected Locations
A S$30.00 delivery surcharge will be imposed in addition to the applicable delivery fees for every delivery made to the following locations.

How long is the delivery? 

We offer two types of delivery services to your doorstep: Parcel Delivery and Truck Delivery.

Parcel delivery 

Delivery is usually made within 1-3 working days through our third-party courier partner. 

Truck delivery

Most deliveries are made within 2-4 working days, subject to stock availability in our warehouse. During the checkout process, you can choose a suitable delivery date from the options provided.

How can I choose my preferred delivery date/time?

Yes, you may choose your preferred delivery date for only for Truck Delivery service when checking out your purchase. However, there is only 1 available time slot for the delivery. The estimated delivery time for your order to be delivered to you depends on the area zone of your delivery address. You will receive a SMS with your estimated delivery time and tracking link 2 working days prior to the delivery.


The delivery date/time that you have chosen serves as an indication only of your preferred delivery timing to JIJI and is rarely subjected to change. However, JIJI will endeavour to fulfil your order according to your preferred date on a best effort basis but cannot guarantee that it can always be met.  If there is difficulty in fulfilling the order within the preferred timing, JIJI will contact the customer the day before the preferred delivery date to notify them of any changes to the preferred date or time.

Can I change my delivery date after I placed the order?

Don't worry if you need to change the delivery date after placing your order. Simply contact our customer service helpdesk at 67474789 or our live chat agent from 8:30am to 5:30pm, Monday to Friday, excluding public holidays, or email us at hello@jiji.sg at least 48 hours in advance. We'll do our best to accommodate your request.

To make any changes or inquiries about your confirmed delivery schedule for this order, please let us know at least 48 hours in advance to allow us to make the necessary arrangements. Please note that any last-minute changes will incur a $20 charge.

Do you deliver to all parts of Singapore?

Unfortunately, we do not. Due to security and accessibility reasons, JIJI does not provide delivery to the following locations.

Apart from the above locations, JIJI performs deliveries to most areas in Singapore. The estimated delivery time for your order to be delivered to you depends on the area zone of your delivery address.

Do you deliver to my unit if my unit is not lift accessible?

Yes, JIJI will be able to deliver to your unit. Delivery fee for non-lift accessible floors: Do take note that there is a charge of

- S$10 per item per non lift-accessible storey.

- Fees also apply to stairs within landed properties or HDB maisonettes.

Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery or disposal.

To order staircase delivery services, you should include them along with the rest of the items you want to purchase on JIJI.SG. Visit the designated page to specify the number of levels or flights of stairs you require us to carry the items. For example:

Example 1:
If you need us to carry 3 items from level 1 to level 2 in a shop house unit, select "1 Level Non-lift Accessible Floor" and add a quantity of 3 to your cart.

Example 2:
If you need us to carry 2 items from level 9 (lift accessible) to a unit at level 7, select "2 Level Non-lift Accessible Floor" and add a quantity of 2 to your cart.

What happens if the furniture cannot fit into the lift on the day of delivery?

In the event that your furniture needs to be delivered to an upper/lower floor via staircase, we will assess the situation to determine whether it can be done safely without causing damage or obstruction. If the delivery is deemed hazardous, JIJI reserve the right to cancel the delivery and refund any payments you have made.

If delivery via staircase is deemed safe, additional charges per item will apply. For more information on how staircase delivery fees are charged, please refer to our article on "Do you deliver to my unit if my unit is not lift accessible?"

Please note that JIJI reserves the right to rearrange the delivery date if the pre-determined timing does not allow for immediate delivery. This is because there may be other deliveries scheduled for that day. Rest assured that we will do our best to arrange a convenient delivery time for you as soon as possible.

My original order qualified for Free Delivery. If I reject an item which voids the Free Delivery combination on the spot, do I have to pay for delivery?

Yes, relevant delivery charges will apply as the order value falls under the threshold value for Free Delivery.


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