Return & Exchange

What is your Return and Refund Policy?

We have a 100-days Return Policy if you are dissatisfied with your purchase. If you are qualified to return a product, you are likewise qualified for a refund too. Please click here to read about how you may be refunded.

Request for returns should be made to us within 100 days from the delivery date for a refund. The refund amount will exclude any delivery, assembly, delivery timing, delivery location and/or staircase delivery fees paid when the original order was made. For more details of such charges, please click here. 

All products qualify for a return except for the following:

"As-Is" or "Final Sale" or "Clearance/1 SET Offer" items

Damaged items resulting from misuse, abuse, normal wear & tear

MADE-TO-ORDER/Customised products

Products that require on-site assembly

Modular Wardrobes

Bedroom sets

Products that have been removed from their original packaging, used, stained, torn, washed, discoloured, dented, damaged and/or with traces of fragrance or odours

Items marked as Non-Applicable for the return policy

Products should be unused, undamaged, in a resalable condition. JIJI Pte. Ltd. has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.

The date and time of the pickup of the item you wish to return will be allocated to you, subject to the availability of our logistic resources. Unless prior arrangements have been made with JIJI Pte. Ltd, requests for returns made directly at our warehouse will not be entertained.

What are the charges when I return my products?

Most companies do not allow returns for products which are pre-assembled. Because without its original packaging, it it might not be in a resalable condition. But we do! Hence, there will be a restocking fee at 15% of the price you paid for the item.

As shipping is a hard cost we incur from logistics, please note that all delivery, assembly, delivery locations and/or staircase delivery costs are non-refundable. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Product Price - Collection Fee(& Assembly Fee if applicable) - Restocking Fee (15% of Final Paid Price)

There may also be additional fees during the return trips. The charges are as follow:

1. Staircase delivery charges (as published); Should your premises be inaccessible via the lift, surcharges will apply based on the number of storeys that the movers will need to climb in either direction from the nearest lift accessible storey. If the returns are to be done in premises inaccessible via the lift, the surcharge will be charged again on the return trip.

2. Delivery location surcharge (as published); For returns of products to selected locations, delivery surcharges that were charged to these selected locations will not be refunded. If the returns are to be done in surcharge-able locations, the surcharge will be charged again on the return trip.

If I want to exchange an item after receiving my order, what steps should I take?

We understand that finding the perfect piece of furniture for your home is important, and we're happy to help you exchange your item for something more suitable for your space. To initiate an exchange, simply email us at hello@jiji.sg with your order number and the items you wish to exchange for. Our friendly customer service team will follow up with you promptly to assist with your exchange.

Please note that we can only accept items for exchange that are in brand new condition with the original packaging, received within 14 days of delivery, and meet our return and exchange eligibility criteria. To discourage misuse of our return and exchange policy, we charge a 15% return fee for each item collected back after it has been delivered, including items returned for an exchange. This fee helps us to be sustainable while continuing to provide convenience and value to our customers.

What should I do if I wish to return the product(s)

We understand that choosing the right furniture is essential for your home. If you need to initiate a return, please send us an email at hello@jiji.sg or fill out the return request form on our 'Contact Us' page. Make sure to include your order number, the items you wish to return, and the reason for the return. Our customer service team will reach out to you shortly to assist with your request. You can also click here to verify if the item is eligible for a return.

When can I expect to receive my refund, and what is the process for getting it?

We aim to process all refunds within 3 working days after receiving the returned goods. If you cancel an order before the item has been shipped, the refunded amount will also be processed within 3 working days. However, please note that depending on your bank's clearing policy, it may take an additional 7-10 working days for the refunded amount to reflect in your account.

Please note that all refunds will be processed back to your original mode of payment, unless otherwise stated.

The refund amount will include only such amount which you have paid for and will not include the value of any discount, rebate or promotion that you did not pay for. If you have purchased multiple items in one single order which has qualified you for a certain discount and you have been refunded for a certain amount under the same order that has caused the total remaining value of the order to fall below the qualifying spending to avail that discount, such discount will become void and the original prices of the remaining products before discount shall be payable by you as an outstanding amount.

If you have any questions or concerns regarding your refund, please feel free to contact us at hello@jiji.sg with your order reference number and our friendly Customer Service Officers will be happy to assist you.


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