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Featured Questions

Do you have a showroom?

We do not have a showroom, as we are 100% operating online. This allows us to offer you greater savings on our products. However, you can still find everything you need to know about our products on our website, including product pictures, reviews, and specifications. If you need assistance, please don't hesitate to contact us by email at hello@jiji.sg or through our live chat agent on the bottom right corner of our website. Our live chat agent is available from

8:30am to 5:30pm (Mon-Fri)

8:30am to 12:30pm on (Sat)

Closed on Sundays and PH

Our friendly customer service representatives will be happy to assist you. 


How to place an order on JIJI.SG?

To place an order with us, simply register for an account on our website and select the item you want. Specify your preferred size or color and click the "Add to Cart" option. Once you've filled your virtual shopping cart, follow the step by step instructions on your screen to complete your purchase.

We offer two types of delivery services to your doorstep: truck delivery and parcel delivery.

For truck delivery, most deliveries are made within 2-4 working days, subject to stock availability in our warehouse. During the checkout process, you can choose a suitable delivery date from the options provided.

For parcel delivery, there are various sizes available. Delivery is usually made within 1-3 working days through our third-party courier partner.

We accept online payment via credit card for all orders. For more information on payment methods, please visit here.

If you encounter any issues while placing an order, please don't hesitate to contact us by email at hello@jiji.sg or through our live chat. You can also call our Customer Service Helpdesk at 67474789 from 8:30am to 5:30pm, Monday to Friday, excluding public holidays. Our friendly customer service representatives will be happy to assist you. 


How can I choose my preferred delivery date/time?

Yes, you may choose your preferred delivery date for only for Truck Delivery service when checking out your purchase. However, there is only 1 available time slot for the delivery. The estimated delivery time for your order to be delivered to you depends on the area zone of your delivery address. You will receive a SMS with your estimated delivery time and tracking link 2 working days prior to the delivery.

 

The delivery date/time that you have chosen serves as an indication only of your preferred delivery timing to JIJI and is rarely subjected to change. However, JIJI will endeavour to fulfil your order according to your preferred date on a best effort basis but cannot guarantee that it can always be met.  If there is difficulty in fulfilling the order within the preferred timing, JIJI will contact the customer the day before the preferred delivery date to notify them of any changes to the preferred date or time.


What are the payment methods accepted?

We currently accept:

any credit or debit card payments from Visa, Mastercard and Amex

GrabPay

Paynow

Pay by Apple/Google Pay

Atome instalment payment plan

PayPal


How do I check my order status or order history?

We encourage you to login to your account on our website to check your order details.

Log in to your account by clicking "Sign In" on the top right corner of jiji.sg

Click "Account" on the same top right corner of jiji.sg as attached.

Click "Order History and Details" and view the all your order history.

Click "View Details" and view the detail of your order.

If you can't find what you're looking for, or need to change something about your order, drop us an email at hello@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours. Our friendly Customer Service Officers will be glad to assist you.


Faq Sections

How do I shop from JIJI.SG?
Do you have a showroom?

We do not have a showroom, as we are 100% operating online. This allows us to offer you greater savings on our products. However, you can still find everything you need to know about our products on our website, including product pictures, reviews, and specifications. If you need assistance, please don't hesitate to contact us by email at hello@jiji.sg or through our live chat agent on the bottom right corner of our website. Our live chat agent is available from

8:30am to 5:30pm (Mon-Fri)

8:30am to 12:30pm on (Sat)

Closed on Sundays and PH

Our friendly customer service representatives will be happy to assist you. 


How to place an order on JIJI.SG?

To place an order with us, simply register for an account on our website and select the item you want. Specify your preferred size or color and click the "Add to Cart" option. Once you've filled your virtual shopping cart, follow the step by step instructions on your screen to complete your purchase.

We offer two types of delivery services to your doorstep: truck delivery and parcel delivery.

For truck delivery, most deliveries are made within 2-4 working days, subject to stock availability in our warehouse. During the checkout process, you can choose a suitable delivery date from the options provided.

For parcel delivery, there are various sizes available. Delivery is usually made within 1-3 working days through our third-party courier partner.

We accept online payment via credit card for all orders. For more information on payment methods, please visit here.

If you encounter any issues while placing an order, please don't hesitate to contact us by email at hello@jiji.sg or through our live chat. You can also call our Customer Service Helpdesk at 67474789 from 8:30am to 5:30pm, Monday to Friday, excluding public holidays. Our friendly customer service representatives will be happy to assist you. 


Do you provide Self collection Services?

We do not offer walk-in purchases at our office or warehouse, and we do not provide self-collection purchases through our website. However, if you require an item urgently, please contact our customer service helpdesk at 67474789 or our live chat agent from 8:30am to 5:30pm, Monday to Friday, excluding public holidays. Our friendly customer service representatives will do their best to assist you.


Do you provide Corporate purchases or how can I request for quotation?

Yes, we do provide corporate sales for projects or larger purchases. Simply send an email to sales@jiji.sg with your name, contact number, company name, and additional details about your project or items. Our team will get back to you as soon as possible. Thank you!


Payment
What currency will I be charge in?

All prices stated on our website are in Singapore Dollars (SGD), and orders will be charged in SGD.


Are taxes included in the price stated?

Yes! All prices stated on our site are inclusive of GST, so you don't have to worry about any additional taxes being charged.


What are the payment methods accepted?

We currently accept:

any credit or debit card payments from Visa, Mastercard and Amex

GrabPay

Paynow

Pay by Apple/Google Pay

Atome instalment payment plan

PayPal


Can I pay by installment?

Yes, you can pay installment via Atome Installment Plan. 

Atome Installment Plan

Our collaboration with Atome provides you with 0% interest financing option, allowing you to split your payment into 3 installments paid over the span of 2 months. The instalment plan is available to all residents of Singapore aged 18 and above, with a debit or credit card issued by any bank.

Atome may, at their sole discretion, set certain prescribed minimum or maximum purchase amounts for which the instalment plan will be available.

Find out more about Atome Instalment Plan on their website.


Why was my payment declined?

Oh no! Your payment could have been declined for several reasons. The most common reason might be that your payment details were entered incorrectly. Be sure to double check your payment details before submitting the order! If you are still experiencing payment problems, please contact your bank for more details.


What is your GST/Company Registration Number? 

Our GST/ Company Registration Number is 201703405K. 


Delivery
How much is the delivery fee?

We offer free shipping for all orders above $300 in Singapore. For orders under $300, a shipping fee of $2.90 to $7.50 will be applied, except for bulky items, which will have a shipping fee of $20. You can find the shipping rates and duration for individual items by clicking on the cart icon. Generally, the shipping fee is calculated on a per-order basis as follows: orders to a single location will have a flat fee of $2.90 to $7.90 SGD, depending on the order total, while bulky item orders will have a flat fee of $20 SGD.

Delivery Surcharge for Selected Locations
A S$30.00 delivery surcharge will be imposed in addition to the applicable delivery fees for every delivery made to the following locations.


How long is the delivery? 

We offer two types of delivery services to your doorstep: Parcel Delivery and Truck Delivery.

Parcel delivery 

Delivery is usually made within 1-3 working days through our third-party courier partner. 

Truck delivery

Most deliveries are made within 2-4 working days, subject to stock availability in our warehouse. During the checkout process, you can choose a suitable delivery date from the options provided.


How can I choose my preferred delivery date/time?

Yes, you may choose your preferred delivery date for only for Truck Delivery service when checking out your purchase. However, there is only 1 available time slot for the delivery. The estimated delivery time for your order to be delivered to you depends on the area zone of your delivery address. You will receive a SMS with your estimated delivery time and tracking link 2 working days prior to the delivery.

 

The delivery date/time that you have chosen serves as an indication only of your preferred delivery timing to JIJI and is rarely subjected to change. However, JIJI will endeavour to fulfil your order according to your preferred date on a best effort basis but cannot guarantee that it can always be met.  If there is difficulty in fulfilling the order within the preferred timing, JIJI will contact the customer the day before the preferred delivery date to notify them of any changes to the preferred date or time.


Can I change my delivery date after I placed the order?

Don't worry if you need to change the delivery date after placing your order. Simply contact our customer service helpdesk at 67474789 or our live chat agent from 8:30am to 5:30pm, Monday to Friday, excluding public holidays, or email us at hello@jiji.sg at least 48 hours in advance. We'll do our best to accommodate your request.

To make any changes or inquiries about your confirmed delivery schedule for this order, please let us know at least 48 hours in advance to allow us to make the necessary arrangements. Please note that any last-minute changes will incur a $20 charge.


Do you deliver to all parts of Singapore?

Unfortunately, we do not. Due to security and accessibility reasons, JIJI does not provide delivery to the following locations.

Apart from the above locations, JIJI performs deliveries to most areas in Singapore. The estimated delivery time for your order to be delivered to you depends on the area zone of your delivery address.


Do you deliver to my unit if my unit is not lift accessible?

Yes, JIJI will be able to deliver to your unit. Delivery fee for non-lift accessible floors: Do take note that there is a charge of

- S$10 per item per non lift-accessible storey.

- Fees also apply to stairs within landed properties or HDB maisonettes.

Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery or disposal.

To order staircase delivery services, you should include them along with the rest of the items you want to purchase on JIJI.SG. Visit the designated page to specify the number of levels or flights of stairs you require us to carry the items. For example:

Example 1:
If you need us to carry 3 items from level 1 to level 2 in a shop house unit, select "1 Level Non-lift Accessible Floor" and add a quantity of 3 to your cart.

Example 2:
If you need us to carry 2 items from level 9 (lift accessible) to a unit at level 7, select "2 Level Non-lift Accessible Floor" and add a quantity of 2 to your cart.


What happens if the furniture cannot fit into the lift on the day of delivery?

In the event that your furniture needs to be delivered to an upper/lower floor via staircase, we will assess the situation to determine whether it can be done safely without causing damage or obstruction. If the delivery is deemed hazardous, JIJI reserve the right to cancel the delivery and refund any payments you have made.

If delivery via staircase is deemed safe, additional charges per item will apply. For more information on how staircase delivery fees are charged, please refer to our article on "Do you deliver to my unit if my unit is not lift accessible?"

Please note that JIJI reserves the right to rearrange the delivery date if the pre-determined timing does not allow for immediate delivery. This is because there may be other deliveries scheduled for that day. Rest assured that we will do our best to arrange a convenient delivery time for you as soon as possible.


My original order qualified for Free Delivery. If I reject an item which voids the Free Delivery combination on the spot, do I have to pay for delivery?

Yes, relevant delivery charges will apply as the order value falls under the threshold value for Free Delivery.


Disposal Service by JIJI.SG
Can you assist in removing my old furniture from my home when my new furniture is delivered?

Yes, we can assist with the removal of your old furniture for a service fee. However, there are some important exceptions to consider. If the furniture you wish to dispose of does not require hacking from the ceilings or walls, we can assist with the item removal with some important exceptions.

Our disposal services are available for deliveries that include at least 1 new item to be delivered by "JIJI.SG delivery." Please note that you cannot order disposal services individually if you have not ordered at least 1 new item for delivery in the same "JIJI.SG Delivery" trip.

To order disposal services, you must include them together with the rest of the items you wish to purchase on JIJI.SG. Visit the following page to view the types of disposal services available based on the size of the item, as well as the corresponding service fees.

Disposal services are charged on a per-item basis. For example, if you want to dispose of 2 office chairs, select "Medium" as the size and enter "2" as the quantity, then click the "Add to Cart" button.

On the date of delivery for your order, our delivery team will assist you with the disposal of your old items based on the item size and quantity as indicated in the disposal service you have ordered.

However, when you order new mattresses from JIJI.SG, we're delighted to offer a free disposal service for your old mattress on a one-to-one basis. Here's how it works:
1. If you order 1 new mattress and would like to dispose of 1 old mattress, this disposal service is entirely free of charge.

2. If you want to dispose of more old mattresses, please note that the disposal of each additional old mattress will incur a charge.

To take advantage of the free mattress disposal service, please contact us via email at hello@jiji.sg or through our live chat agent on the bottom right corner of our website. Let us know your request for mattress disposal immediately after placing your order. Please be aware that we won't be able to dispose of your old mattress unless you have indicated this preference right after placing your order.

Please note that your Town Council may provide free bulky item disposal services as an alternative to our disposal services. If you are currently living in HDB towns, you may want to consider this option first. Most Town Councils offer free disposal of the first three (3) moveable bulky items per month, with the exception of certain types of items. Additional items may be subject to a fee charged by the Town Council. To avail of this service, it is recommended to inform your respective Town Council of your request at least 1 week in advance.


What kinds of items are not accepted for disposal?

Unfortunately, there are some items that we will not be able to dispose of. They include:

Items that are mounted to the walls, ceiling, or any fixed surface and cannot be detached prior to our delivery team's arrival.

Bug/rodent-infested items.

Renovation debris.

Items that cannot be disassembled and carried out from the location.

Documents or items that contain documents within them.

Electronics, regardless of size.

Items containing highly flammable materials.

Human or animal remains.

Prohibited items that are illegal or contraband under Singapore law, or items that are controlled items requiring a license or permit from the Singapore Police Licensing and Regulatory Department (PLRD) for importation, exportation, or possession.

Our team will assess whether the item you wish to dispose of is suitable and non-hazardous for us to handle on the day of disposal. JIJI.SG reserves the right to reject any item that we deem unsuitable for disposal, and in such cases, we will issue you a refund for the disposal service paid for each item that is rejected.


Does the disposal service fee qualify for the free delivery threshold?

Yes. It does.


Upon delivery, the items I wish to dispose of are unable to fit through the lift. How can I proceed?

In the event that our delivery crew is unable to proceed with the disposal service via the lift at the point of delivery due to various reasons such as furniture size, unserviceable lift, or refusal of lift access by building management, JIJI.SG will assess the feasibility of the disposal service via the staircase in a non-hazardous manner.

If the staircase delivery is deemed safe and feasible, additional charges per item will apply. For more details on the applicable Staircase Fees, you can refer to the link provided.


What do you do with the items that you have disposed from my home?

Once collected, the items will be taken to our processing facility. At the facility, they will be broken down and then properly disposed of by an approved bulky disposal service provider. We ensure that all disposal processes are carried out in an environmentally friendly and responsible manner. Rest assured that we take the necessary steps to ensure the proper and safe disposal of items that cannot be handled by us.


I have purchased new products from JIJI.SG, and I also have a similar item that I wish to dispose of. Is it possible to provide the disposal service free of charge?

We strive to keep our services affordable while ensuring proper disposal and environmental responsibility. The extra cost associated with our disposal service covers the required labor, transportation, and proper disposal methods. This ensures that all items are handled safely and in an environmentally friendly manner. We appreciate your support and cooperation in helping us maintain our commitment to responsible waste management.

Learn more about our disposal services and the relevant charges, please visit the following link: https://jiji.sg/faqs/can-you-assist-in-removing-my-old-furniture-from-my-home-when-my-new-furniture-is-delivered.html


Can I add additional items for disposal on the day of delivery?

Due to the limited space in our trucks and the pre-planned nature of our disposal service, we are unable to accommodate additional disposal requests on the spot.


Can I add on or cancel the disposal service before my delivery? 

Please inform us via email at hello@jiji.sg at least 48 hours before the scheduled delivery date. Our team will do their best to accommodate your request and make the necessary arrangements.


If i am unsure of which size tier my product belongs to. How can I proceed?

No worries at all! If you have an item that you wish to dispose of, kindly send us a photo of the item via email to hello@jiji.sg, and our team will be happy to assist you and provide further guidance.


If there is a designated bulky item disposal area within my condominium, will there still be a charge for disposing of the items there?

Yes, charges will still apply as we need to transport the items to our processing facility for proper disposal.

Nevertheless, if you are able to obtain written approval from your condo or property management permitting our team to carry out the disposal at the designated area within your property, we will proceed accordingly. Upon completion of the disposal process, a 50% refund of the disposal fee will be initiated to you.


About My Orders
How do I change my delivery address / delivery date / delivery timing, after I place my order?

To change your delivery details prior to delivery, please email hello@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours with your requested changes at least 48 hours prior to the original delivery date or before your desired new delivery date. Our friendly Customer Service Officers will see to your request as soon as possible.

Please note that the processing and subsequent approval of all requests are subject to JIJI's delivery schedule, discretion, and additional delivery charges (if any) may apply. It is important to note that JIJI only delivers within mainland Singapore and Sentosa Island. Shipping details on orders delivered by post cannot be changed once the order is shipped. 

 Additionally, changing the contact number(s) or address(es) in your existing order(s) does not change your contact information registered under your JIJI account.


Can I change the item(s) or add on more item(s) in my order prior to delivery?

Certainly! If you need to make changes to your delivery, please email us at hello@jiji.sg or approach our live chat agent during our working hours at least 48 hours before the original delivery date with your requested changes.

Do note that these changes to your existing delivery are subject to stock availability and delivery lead time. 


I have placed more than one order. Can I combine my orders?

Yes, you can combine your orders for delivery. However, please note that the combined orders must be scheduled for the same delivery date and time slot, unless otherwise arranged by JIJI.

To make changes to your delivery, please email hello@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours with your requested changes at least 48 hours prior to the original delivery date.

Do note that the changes to your delivery are subject to stock availability, delivery schedule, and delivery lead time.


How do I check my order status or order history?

We encourage you to login to your account on our website to check your order details.

Log in to your account by clicking "Sign In" on the top right corner of jiji.sg

Click "Account" on the same top right corner of jiji.sg as attached.

Click "Order History and Details" and view the all your order history.

Click "View Details" and view the detail of your order.

If you can't find what you're looking for, or need to change something about your order, drop us an email at hello@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours. Our friendly Customer Service Officers will be glad to assist you.


How do I cancel my order?

To cancel your order, please notify us at least 48 hours prior to the original delivery date by contacting us with your order number at hello@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours.

Please note that all made-to-order products within your order cannot be cancelled. Our friendly Customer Service Officers will be glad to assist you.


Vouchers and Coupons
What are the steps to use a voucher code from JIJI.SG?

Simply go to the "My Cart" page after selecting the item(s) you wish to purchase.

In the Voucher Code field (located at the top or under the Grand Total section), enter the voucher code you received from JIJI.SG.

Click "Add" to apply the discount.

Please note that voucher codes are subjected to terms and conditions, which may include a minimum spend requirement, expiry date, and restrictions on usage. Make sure to check the terms and conditions carefully before using your voucher code.


Why am I unable to use my voucher code on certain items?

Please note that the terms and conditions of the promotion you received may not be applicable to the item(s) you're purchasing. Some reasons why a voucher code may not work include:

The minimum spend requirement has not been met for qualifying items in your cart

The discount was applied to items that are not eligible for the promotion (for example, using a sofa discount code when only a dining table is in the cart)

The "Add" button was not clicked to apply the discount

The discount code has expired

The promotion has ended

If you require further assistance, please contact us at hello@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours.


What should I do if my voucher code is not working and the discount is not applied during checkout?

Please ensure that you review the terms and conditions of the promotion you received to confirm that it applies to the item(s) you are purchasing.

If you are having difficulty applying a voucher code, some common problems that may have occurred include:

The minimum spend requirement for the qualifying items in your cart has not been met

The voucher you are using is not compatible with other vouchers or discounts

The discount was applied to items that are not eligible for the promotion (for example, using a sofa discount code when only a dining table is in the cart)

The "Add" button was not clicked to apply the discount

The discount code has expired

The promotion has ended

If you need further assistance with applying a voucher code, please contact us at hello@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours.


Return & Exchange
What is your Return and Refund Policy?

We have a 100-days Return Policy if you are dissatisfied with your purchase. If you are qualified to return a product, you are likewise qualified for a refund too. Please click here to read about how you may be refunded.

Request for returns should be made to us within 100 days from the delivery date for a refund. The refund amount will exclude any delivery, assembly, delivery timing, delivery location and/or staircase delivery fees paid when the original order was made. For more details of such charges, please click here. 

All products qualify for a return except for the following:

"As-Is" or "Final Sale" or "Clearance/1 SET Offer" items

Damaged items resulting from misuse, abuse, normal wear & tear

MADE-TO-ORDER/Customised products

Products that require on-site assembly

Modular Wardrobes

Bedroom sets

Products that have been removed from their original packaging, used, stained, torn, washed, discoloured, dented, damaged and/or with traces of fragrance or odours

Items marked as Non-Applicable for the return policy

Products should be unused, undamaged, in a resalable condition. JIJI Pte. Ltd. has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.

The date and time of the pickup of the item you wish to return will be allocated to you, subject to the availability of our logistic resources. Unless prior arrangements have been made with JIJI Pte. Ltd, requests for returns made directly at our warehouse will not be entertained.


What are the charges when I return my products?

Most companies do not allow returns for products which are pre-assembled. Because without its original packaging, it it might not be in a resalable condition. But we do! Hence, there will be a restocking fee at 15% of the price you paid for the item.

As shipping is a hard cost we incur from logistics, please note that all delivery, assembly, delivery locations and/or staircase delivery costs are non-refundable. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Product Price - Collection Fee(& Assembly Fee if applicable) - Restocking Fee (15% of Final Paid Price)

There may also be additional fees during the return trips. The charges are as follow:

1. Staircase delivery charges (as published); Should your premises be inaccessible via the lift, surcharges will apply based on the number of storeys that the movers will need to climb in either direction from the nearest lift accessible storey. If the returns are to be done in premises inaccessible via the lift, the surcharge will be charged again on the return trip.

2. Delivery location surcharge (as published); For returns of products to selected locations, delivery surcharges that were charged to these selected locations will not be refunded. If the returns are to be done in surcharge-able locations, the surcharge will be charged again on the return trip.


If I want to exchange an item after receiving my order, what steps should I take?

We understand that finding the perfect piece of furniture for your home is important, and we're happy to help you exchange your item for something more suitable for your space. To initiate an exchange, simply email us at hello@jiji.sg with your order number and the items you wish to exchange for. Our friendly customer service team will follow up with you promptly to assist with your exchange.

Please note that we can only accept items for exchange that are in brand new condition with the original packaging, received within 14 days of delivery, and meet our return and exchange eligibility criteria. To discourage misuse of our return and exchange policy, we charge a 15% return fee for each item collected back after it has been delivered, including items returned for an exchange. This fee helps us to be sustainable while continuing to provide convenience and value to our customers.


What should I do if I wish to return the product(s)

We understand that choosing the right furniture is essential for your home. If you need to initiate a return, please send us an email at hello@jiji.sg or fill out the return request form on our 'Contact Us' page. Make sure to include your order number, the items you wish to return, and the reason for the return. Our customer service team will reach out to you shortly to assist with your request. You can also click here to verify if the item is eligible for a return.


When can I expect to receive my refund, and what is the process for getting it?

We aim to process all refunds within 3 working days after receiving the returned goods. If you cancel an order before the item has been shipped, the refunded amount will also be processed within 3 working days. However, please note that depending on your bank's clearing policy, it may take an additional 7-10 working days for the refunded amount to reflect in your account.

Please note that all refunds will be processed back to your original mode of payment, unless otherwise stated.

The refund amount will include only such amount which you have paid for and will not include the value of any discount, rebate or promotion that you did not pay for. If you have purchased multiple items in one single order which has qualified you for a certain discount and you have been refunded for a certain amount under the same order that has caused the total remaining value of the order to fall below the qualifying spending to avail that discount, such discount will become void and the original prices of the remaining products before discount shall be payable by you as an outstanding amount.

If you have any questions or concerns regarding your refund, please feel free to contact us at hello@jiji.sg with your order reference number and our friendly Customer Service Officers will be happy to assist you.


Product Issues
Can I reject the product upon delivery if I'm not satisfied with it?

All qualifying purchases you make on JIJI.SG are protected by our "Right to Reject" policy. When products are delivered to you, you are entitled to reject any products during delivery that are not up to your expectations, without incurring restocking or delivery charges.

Envision stepping into a virtual showroom where you can experience firsthand the product you intend to buy. We're providing you with an identical experience, but instead of you coming to us, we're delivering the product right to your doorstep!

This service is available exclusively for deliveries made by JIJI.SG only. You may reject items without charge at the point of delivery. After-which, if you decide to return your products after the delivery team has left, it will be processed as a return/refund request.

For more details about our Return and Refund policy, click here.


I've received a wrong/missing product(s). What should I do?

We apologise for the wrong product delivered. Please inform our delivery team upon receiving the wrong item(s).

We're sorry to hear that you received wrong/missing items. Please don't worry, we're here to help. To assist us in resolving this issue as quickly as possible, kindly send an email to hello@jiji.sg with your order reference number, along with clear pictures of the items you received. Our friendly Customer Service Officers will respond to you promptly and work with you to resolve the issue. Thank you for your patience and understanding.


What should I do if I receive damaged items?

We're sorry to hear that the item you received was not in good condition. Please don't worry, we're here to help. To assist us in resolving this issue as quickly as possible, kindly send an email to hello@jiji.sg with your order reference number, along with clear pictures or videos of the problem within 14 days from the order received. Our friendly Customer Service Officers will respond to you promptly and work with you to resolve the issue. Thank you for your patience and understanding.


Product Warranty
Are warranties available for all products?

Most products come with warranties with varying durations. You can find the warranty for each product in the product details section. 

Here’s a detailed breakdown of the current warranties:

Furniture

• Warranty coverage includes manufacturing defects, defective materials, and/or missing components that were not originally received upon delivery. It does not cover "wear and tear" or "misuse" unless otherwise stated.

• Warranty does not apply to products that have been stored, assembled or installed improperly, used inappropriately, altered, or cleaned using the wrong cleaning methods or cleaning products.

• Warranty does not cover usual wear and tear, cuts or scratches, or damage from impacts or accidents.

• Any product modification by consumer or other parties not authorized by JIJI will void this Warranty.

JIJI Pte Ltd determines the validity of the warranty at its sole discretion.

Mattress

If the mattress you purchased came with a warranty card, please register by filling up the necessary details stated on the card and send it to the respective manufacturer. Some products may require you to register for warranties online. Different mattress models have different warranty periods, directly provided by the respective manufacturers. 

While mattress manufacturers’ warranties may differ, they generally cover physical defects on foam and internal spring units such as abnormal sagging (greater than 1.5-inches) that is not caused by normal wear and tear, as well as broken and/or collapsed springs.

• For Dreamax Brand do not require registration. Your delivery invoice serves as proof of purchase for these items.

• For Sleepynight Brand, customers may register the warranty via this link

• For Viro Brand, customers may register the warranty via this link

Warranty Claim Process

If you need to make a warranty claim, please email our Customer Service Team at sales@jiji.sg with the following:

• Order reference.

• Date of purchase.

• Photo or video of the defect and a brief explanation of the issue.

Our Customer Service Officer will get back to you as soon as possible. In most cases, repair services will be provided. However, if the product is deemed beyond repair by our Service Team, an exchange for an identical or similar item of equal or lower value will be provided, subject to availability.

If the item is no longer sold by JIJI, we will provide an appropriate replacement. It is JIJI that determines, at its sole discretion, what constitutes an appropriate replacement.

JIJI reserves the right to make the final decision on whether to repair or exchange the product, as well as the appropriate replacement product, should an exchange be necessary.

Not Covered Under Warranty

Refer to the individual product pages to check if it has warranty coverage.

Terms & Conditions applicable to all items covered under warranty

• Warranties do not cover products that have been assembled incorrectly by the customer.

• Warranties shall become void if the products are found in an address that is not the original delivery address of the order.

• Warranties are covered for local orders only and are not applicable to products exported out of Singapore mainland, excluding Sentosa.

• Warranties shall become void if the products have been used for commercial purposes or in environments that expose the products to heavy use, thereby causing proneness to damage beyond normal wear and tear.

Warranty Valuation / Valuation of Refunds 

In the event that a product has been discontinued and/or spare parts required for repairs are not available, you may select a new replacement or receive a refund, which will be issued by applying the following formula:

[Remaining Years Left in Warranty (Rounded Up) /Total Warranty Period] x Purchased Product Price = Amount of Warranty Valuation

Example 1: For products purchased within 1 year at a price of $300 with a 3-year warranty, the warranty valuation will be returned in the full amount of the purchase price

Amount for Warranty Valuation: [3/3] x $300 = $300

Example 2: Products purchased for 15 months at a price of $300 with a 3-year warranty, the refund amount will also be calculated based on the years left in the warranty period.

As 15 Months rounded up as 1 Year

Remaining Years Left in Warranty: 2 Years

Amount for Warranty Valuation: [2/3] x $300 = $200

Example 3: Product purchased for 28 months at a price of $300, with a 3-year warranty.

As 28 Months rounded up as 2 Year

Remaining Year Left in Warranty: 1 Year

Amount for Warranty Valuation: [1/3] x $300 = $100


Do I have to register for my purchased product's warranty?

Warranty registration is required for some products. If your purchased product(s) came with a warranty card, please register by filling up the necessary details stated on the card and send it to the respective manufacturer(s). Some products may require you to register for warranties online. To know more about warranty registration and coverage, please check with the manufacturer(s) of the product(s).

For furniture products sold by JIJI.SG, warranties do not require registration. Your delivery invoice serves as proof of purchase for these items.


Do you charge an additional fee if I wish to claim the warranty for my product?

No, we do not charge any additional fees for claiming the warranty of your product as long you meet all the elligiblity of the warranty claims


Product Assembly
Do I have to pay for assembly?

Most products come with free assembly, which will be stated in the product details. However, some items may not require assembly, such as those that are easily installable. For such products, assembly services will not be provided.

If assembly services are required, the option and cost will be stated in the product details. Kindly refer to the product details for more information on assembly services.


Do products come with an assembly manual?

If a product requires assembly, this information will be stated in the product details. Most products that can be assembled by customers come with an assembly manual. For certain items, an installation video may also be available on the product page for your convenience.


I do not know how to assemble the product. What should I do?

Dont sweat! You may contact us via email at hello@jiji.sg or through our live chat. You can also call our Customer Service Helpdesk at 67474789 from 8:30am to 5:30pm, Monday to Friday, excluding public holidays. Our friendly Customer Service Officer will be happy to assist you. 


Could you clarify whether the item will be pre-assembled or assembled on-site?

We understand that assembly can be a hassle, that's why most of our items are pre-assembled in our warehouse before they are sent out to you. However, for certain items that require on-site assembly, it will be stated in the product details.


Account Information
How do I sign up for an account on JIJI.SG?

To sign up for an account on JIJI.SG, simply click on "Sign up" located on the top right corner of the website. Then select "create one here" and fill in your personal information as required and choose your desired login details and hit the "Create an account" button. Your account will then be created, and you can start browsing and shopping on JIJI.SG.

You can also choose to sign up using your Facebook or Google account.


How can I view or modify my account details on JIJI.SG

You may access your account information on JIJI.sg by clicking on the "human icon" located on the top right corner of the website and selecting "Account". From there, you can view or change Personal Information 

• Addresses (Please note that if you change your account address, it will not be recorded in your placed orders. If you wish to change the shipping address for a specific order, please contact our customer service helpdesk at 67474789 or our live chat agent from 8:30am to 5:30pm, Monday to Friday excluding Sunday and public holidays, or email us at hello@jiji.sg. Our friendly customer service representatives will be happy to assist you.)

• Order History and Details

• Returns

• Vouchers

• Product Reviews


What should I do if I forget my password?

Dont sweat! You can reset your password by clicking here.


Data Privacy and Policies
Why is the Privacy Policy Important?

Your privacy is very important to us. Hence we set our Privacy Policy to explain our online information collection and usage practices, as well as to inform you on the choices you can make about the way your information is collected and used on our website. Please go through our Privacy Policy in details. Alternatively you can view our PDPA policy here.


Do you keep my Credit/Debit Card details?

At JIJI, we do not process or store any credit card details of our customers.

All online credit/debit card transactions are securely processed by trusted third-party payment gateways, such as PayPal.


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