Featured Questions
We do not have a showroom, as we are 100% operating online. This allows us to offer you greater savings on our products. However, you can still find everything you need to know about our products on our website, including product pictures, reviews, and specifications. If you need assistance, please don't hesitate to contact us by email at sales@jiji.sg or through our live chat agent on the bottom right corner of our website. Our live chat agent is available from
8:30am to 5:30pm (Mon-Fri)
8:30am to 12:30pm on (Sat)
Closed on Sundays and PH
Our friendly customer service representatives will be happy to assist you.
To place an order with us, simply register for an account on our website and select the item you want. Specify your preferred size or color and click the "Add to Cart" option. Once you've filled your virtual shopping cart, follow the step by step instructions on your screen to complete your purchase.
We offer two types of delivery services to your doorstep: truck delivery and parcel delivery.
For truck delivery, most deliveries are made within 2-4 working days, subject to stock availability in our warehouse. During the checkout process, you can choose a suitable delivery date from the options provided.
For parcel delivery, there are various sizes available. Delivery is usually made within 1-3 working days through our third-party courier partner.
We accept online payment via credit card for all orders. For more information on payment methods, please visit https://jiji.sg/faqs/payment/what-are-the-payment-methods-accepted.html
If you encounter any issues while placing an order, please don't hesitate to contact us by email at sales@jiji.sg or through our live chat. You can also call our Customer Service Helpdesk at 67474789 from 8:30am to 5:30pm, Monday to Friday, excluding public holidays. Our friendly customer service representatives will be happy to assist you.
Yes, you may choose your preferred delivery date for only for Truck Delivery service when checking out your purchase. However, there is only 1 available time slot for the delivery. The estimated delivery time for your order to be delivered to you depends on the area zone of your delivery address. You will receive a SMS with your estimated delivery time and tracking link 2 working days prior to the delivery.
The delivery date/time that you have chosen serves as an indication only of your preferred delivery timing to JIJI and is rarely subjected to change. However, JIJI will endeavour to fulfil your order according to your preferred date on a best effort basis but cannot guarantee that it can always be met. If there is difficulty in fulfilling the order within the preferred timing, JIJI will contact the customer the day before the preferred delivery date to notify them of any changes to the preferred date or time.
We currently accept:
• any credit or debit card payments from Visa, Mastercard and Amex
• GrabPay
• Paynow
• Pay by Apple/Google Pay
• Atome instalment payment plan
• PayPal
We encourage you to login to your account on our website to check your order details.
• Log in to your account by clicking "Sign In" on the top right corner of jiji.sg
• Click "Account" on the same top right corner of jiji.sg as attached.
• Click "Order History and Details" and view the all your order history.
• Click "View Details" and view the detail of your order.
If you can't find what you're looking for, or need to change something about your order, drop us an email at sales@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours. Our friendly Customer Service Officers will be glad to assist you.
Faq Sections
We do not have a showroom, as we are 100% operating online. This allows us to offer you greater savings on our products. However, you can still find everything you need to know about our products on our website, including product pictures, reviews, and specifications. If you need assistance, please don't hesitate to contact us by email at sales@jiji.sg or through our live chat agent on the bottom right corner of our website. Our live chat agent is available from
8:30am to 5:30pm (Mon-Fri)
8:30am to 12:30pm on (Sat)
Closed on Sundays and PH
Our friendly customer service representatives will be happy to assist you.
To place an order with us, simply register for an account on our website and select the item you want. Specify your preferred size or color and click the "Add to Cart" option. Once you've filled your virtual shopping cart, follow the step by step instructions on your screen to complete your purchase.
We offer two types of delivery services to your doorstep: truck delivery and parcel delivery.
For truck delivery, most deliveries are made within 2-4 working days, subject to stock availability in our warehouse. During the checkout process, you can choose a suitable delivery date from the options provided.
For parcel delivery, there are various sizes available. Delivery is usually made within 1-3 working days through our third-party courier partner.
We accept online payment via credit card for all orders. For more information on payment methods, please visit https://jiji.sg/faqs/payment/what-are-the-payment-methods-accepted.html
If you encounter any issues while placing an order, please don't hesitate to contact us by email at sales@jiji.sg or through our live chat. You can also call our Customer Service Helpdesk at 67474789 from 8:30am to 5:30pm, Monday to Friday, excluding public holidays. Our friendly customer service representatives will be happy to assist you.
We do not offer walk-in purchases at our office or warehouse, and we do not provide self-collection purchases through our website. However, if you require an item urgently, please contact our customer service helpdesk at 67474789 or our live chat agent from 8:30am to 5:30pm, Monday to Friday, excluding public holidays. Our friendly customer service representatives will do their best to assist you
Yes, we do provide corporate sales for projects or larger purchases. Simply send an email to sales@jiji.sg with your name, contact number, company name, and additional details about your project or items. Our team will get back to you as soon as possible. Thank you!
All prices stated on our website are in Singapore Dollars (SGD), and orders will be charged in SGD.
Yes! All prices stated on our site are inclusive of GST, so you don't have to worry about any additional taxes being charged.
We currently accept:
• any credit or debit card payments from Visa, Mastercard and Amex
• GrabPay
• Paynow
• Pay by Apple/Google Pay
• Atome instalment payment plan
• PayPal
Yes, you can pay installment via Atome Installment Plan.
Atome Installment Plan
Our collaboration with Atome provides you with 0% interest financing option, allowing you to split your payment into 3 installments paid over the span of 2 months. The instalment plan is available to all residents of Singapore aged 18 and above, with a debit or credit card issued by any bank.
Atome may, at their sole discretion, set certain prescribed minimum or maximum purchase amounts for which the instalment plan will be available.
Find out more about Atome Instalment Plan on their website.
Oh no! Your payment could have been declined for several reasons. The most common reason might be that your payment details were entered incorrectly. Be sure to double check your payment details before submitting the order! If you are still experiencing payment problems, please contact your bank for more details.
Our GST/ Company Registration Number is 201703405K.
We offer free shipping for all orders above $300 in Singapore. For orders under $300, a shipping fee of $2.90 to $7.50 will be applied, except for bulky items, which will have a shipping fee of $20. You can find the shipping rates and duration for individual items by clicking on the cart icon. Generally, the shipping fee is calculated on a per-order basis as follows: orders to a single location will have a flat fee of $2.90 to $7.90 SGD, depending on the order total, while bulky item orders will have a flat fee of $20 SGD
We offer two types of delivery services to your doorstep: Parcel Delivery and Truck Delivery.
Parcel delivery
Delivery is usually made within 1-3 working days through our third-party courier partner.
Truck delivery
Most deliveries are made within 2-4 working days, subject to stock availability in our warehouse. During the checkout process, you can choose a suitable delivery date from the options provided.
Yes, you may choose your preferred delivery date for only for Truck Delivery service when checking out your purchase. However, there is only 1 available time slot for the delivery. The estimated delivery time for your order to be delivered to you depends on the area zone of your delivery address. You will receive a SMS with your estimated delivery time and tracking link 2 working days prior to the delivery.
The delivery date/time that you have chosen serves as an indication only of your preferred delivery timing to JIJI and is rarely subjected to change. However, JIJI will endeavour to fulfil your order according to your preferred date on a best effort basis but cannot guarantee that it can always be met. If there is difficulty in fulfilling the order within the preferred timing, JIJI will contact the customer the day before the preferred delivery date to notify them of any changes to the preferred date or time.
Don't worry if you need to change the delivery date after placing your order. Simply contact our customer service helpdesk at 67474789 or our live chat agent from 8:30am to 5:30pm, Monday to Friday, excluding public holidays, or email us at sales@jiji.sg at least 48 hours in advance. We'll do our best to accommodate your request.
To make any changes or inquiries about your confirmed delivery schedule for this order, please let us know at least 48 hours in advance to allow us to make the necessary arrangements. Please note that any last-minute changes will incur a $20 charge.
JIJI.SG ships to any street address in Singapore, except for restricted areas such as Pulau Ubin. However, a $30.00 delivery surcharge will be added to the applicable delivery fees for deliveries made to the following locations. Please note that this surcharge is in addition to the regular delivery fee.
Yes, JIJI will be able to deliver to your unit. Delivery fee for non-lift accessible floors: Do take note that there is a charge of $10 per item per non-lift accessible floor which must be collected by our Customer Support team before the completion of the delivery. This fee will also be applicable to stairs within landed properties or HDB maisonette.
Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.
In the event that your furniture needs to be delivered to an upper/lower floor via staircase, we will assess the situation to determine whether it can be done safely without causing damage or obstruction. If the delivery is deemed hazardous, JIJI reserve the right to cancel the delivery and refund any payments you have made.
If delivery via staircase is deemed safe, additional charges per item will apply. For more information on how staircase delivery fees are charged, please refer to our article on "Do you deliver to my unit if my unit is not lift accessible?"
Please note that JIJI reserves the right to rearrange the delivery date if the pre-determined timing does not allow for immediate delivery. This is because there may be other deliveries scheduled for that day. Rest assured that we will do our best to arrange a convenient delivery time for you as soon as possible.
To change your delivery details prior to delivery, please email sales@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours with your requested changes at least 48 hours prior to the original delivery date or before your desired new delivery date. Our friendly Customer Service Officers will see to your request as soon as possible.
Please note that the processing and subsequent approval of all requests are subject to JIJI's delivery schedule, discretion, and additional delivery charges (if any) may apply. It is important to note that JIJI only delivers within mainland Singapore and Sentosa Island. Shipping details on orders delivered by post cannot be changed once the order is shipped.
Additionally, changing the contact number(s) or address(es) in your existing order(s) does not change your contact information registered under your JIJI account.
Certainly! If you need to make changes to your delivery, please email us at sales@jiji.sg or approach our live chat agent during our working hours at least 48 hours before the original delivery date with your requested changes.
Do note that these changes to your existing delivery are subject to stock availability and delivery lead time.
Yes, you can combine your orders for delivery. However, please note that the combined orders must be scheduled for the same delivery date and time slot, unless otherwise arranged by JIJI.
To make changes to your delivery, please email sales@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours with your requested changes at least 48 hours prior to the original delivery date.
Do note that the changes to your delivery are subject to stock availability, delivery schedule, and delivery lead time.
We encourage you to login to your account on our website to check your order details.
• Log in to your account by clicking "Sign In" on the top right corner of jiji.sg
• Click "Account" on the same top right corner of jiji.sg as attached.
• Click "Order History and Details" and view the all your order history.
• Click "View Details" and view the detail of your order.
If you can't find what you're looking for, or need to change something about your order, drop us an email at sales@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours. Our friendly Customer Service Officers will be glad to assist you.
To cancel your order, please notify us at least 48 hours prior to the original delivery date by contacting us with your order number at sales@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours.
Please note that all made-to-order products within your order cannot be cancelled. Our friendly Customer Service Officers will be glad to assist you.
Simply go to the "My Cart" page after selecting the item(s) you wish to purchase.
In the Voucher Code field (located at the top or under the Grand Total section), enter the voucher code you received from JIJI.SG.
Click "Add" to apply the discount.
Please note that voucher codes are subjected to terms and conditions, which may include a minimum spend requirement, expiry date, and restrictions on usage. Make sure to check the terms and conditions carefully before using your voucher code.
Please note that the terms and conditions of the promotion you received may not be applicable to the item(s) you're purchasing. Some reasons why a voucher code may not work include:
• The minimum spend requirement has not been met for qualifying items in your cart
• The discount was applied to items that are not eligible for the promotion (for example, using a sofa discount code when only a dining table is in the cart)
• The "Add" button was not clicked to apply the discount
• The discount code has expired
• The promotion has ended
If you require further assistance, please contact us at sales@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours.
Please ensure that you review the terms and conditions of the promotion you received to confirm that it applies to the item(s) you are purchasing.
If you are having difficulty applying a voucher code, some common problems that may have occurred include:
• The minimum spend requirement for the qualifying items in your cart has not been met
• The voucher you are using is not compatible with other vouchers or discounts
• The discount was applied to items that are not eligible for the promotion (for example, using a sofa discount code when only a dining table is in the cart)
• The "Add" button was not clicked to apply the discount
• The discount code has expired
• The promotion has ended
If you need further assistance with applying a voucher code, please contact us at sales@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours.
Return Policy
JIJI.SG 100-Day Return Policy
So if you change your mind, don’t sweat it! You may return your purchase to us within 100 days of the date you received the item (subject to Return Eligibility below). Refunds will be issued to the same method of payment as the original payment, and we will arrange for the item to be picked up from you! Simply email us at sales@jiji.sg with your order reference and we will get back in touch with you.
If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. Please contact us at sales@jiji.sg with your order reference number within 14 Calendar Days from the date of delivery!
*Warranty only covers mechanism problems/manufacturer defects.
*Wear & Tear of materials are not covered under warranty
Return Eligibility
Please ensure that your items meet all of the following returnable conditions:
• Within 100 days after delivery
• New condition and unused Original packaging
• Original Packaging
The following condition are NOT eligible for return:
• "As-Is" or "Final Sale" items
• Self-assembly items
• Items that have been removed from their original packaging
• Damaged items resulting from misuse, abuse, normal wear & tear
• Products damaged after receipt of delivery
• MADE-TO-ORDER products
• Clearance/1 SET OFFER Products that require on-site assembly
• Modular Wardrobes
• Bedroom sets
• Compressed Mattresses
• Sports & Fitness Products
• items marked as non-applicable for the return policy
JIJI.SG reserves the right to reject any returns if item does not meet all of the above conditions and if its no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.
Non-exchangeable and Non-returnable items include:
Customised Items, Pillows, Bolster, Cushion Covers & Inserts, Bedding Covers, Towels, Rugs, Mats, Bathroom Accessories and other hygiene related products.
Return Amount
As shipping is a hard cost we incur from logistics, please note that all delivery costs are non-refundable, and there is a restocking fee at 15% of the price you paid for the item. As such, you will be refunded the following amount:
Refunded Amount = Final Paid Product Price - Collection Fee(& Assembly Fee if applicable) - Restocking Fee (15% of Final Paid Price)
Other companies factor return fees into their prices, we charge you only when you return! In this way, you're not paying for others returns or shipping.
Return Process
All we need from you is to simply email us at sales@jiji.sg with your order reference, and wait for our customer service representative to get back to you within 1 - 3 working days with the best available timing for us to pick up the item. Please be reminded that returns with items that do not meet the Return Eligibility conditions will be rejected.
After item is returned to our warehouse, we aim to process all refunds within 3 working days after receiving the returned goods. Please note that it takes 7 - 10 working days for the refund to appear in your PayPal balance or in your credit card account. However, for some banks, it will only reflect in your next monthly statement.
Voucher codes cannot be re-issued if you return your order. Meaning, you will not be able to use the same voucher code for another order if the promotion has ended. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
The date and time of the pickup of the item you wish to return will be allocated to you, subject to the availability of our logistic resources. Unless prior arrangements have been made with JIJI.SG, requests for returns made directly at our warehouse/showroom will not be entertained.
We understand that finding the perfect piece of furniture for your home is important, and we're happy to help you exchange your item for something more suitable for your space. To initiate an exchange, simply email us at sales@jiji.sg with your order number and the items you wish to exchange for. Our friendly customer service team will follow up with you promptly to assist with your exchange.
Please note that we can only accept items for exchange that are in brand new condition with the original packaging, received within 14 days of delivery, and meet our return and exchange eligibility criteria. To discourage misuse of our return and exchange policy, we charge a 15% return fee for each item collected back after it has been delivered, including items returned for an exchange. This fee helps us to be sustainable while continuing to provide convenience and value to our customers.
We're sorry to hear that the item you received was not in good condition. Please don't worry, we're here to help. To assist us in resolving this issue as quickly as possible, kindly send an email to sales@jiji.sg with your order reference number, along with clear pictures or videos of the problem. Our friendly Customer Service Officers will respond to you promptly and work with you to resolve the issue. Thank you for your patience and understanding.
We're sorry to hear that you received wrong/missing items. Please don't worry, we're here to help. To assist us in resolving this issue as quickly as possible, kindly send an email to sales@jiji.sg with your order reference number, along with clear pictures of the items you received. Our friendly Customer Service Officers will respond to you promptly and work with you to resolve the issue. Thank you for your patience and understanding.
We understand that choosing the right furniture is essential for your home. If you need to initiate a return, please send us an email at sales@jiji.sg or fill out the return request form on our 'Contact Us' page. Make sure to include your order number, the items you wish to return, and the reason for the return. Our customer service team will reach out to you shortly to assist with your request. You can also click here to verify if the item is eligible for a return.
We aim to process all refunds within 3 working days after receiving the returned goods. If you cancel an order before the item has been shipped, the refunded amount will also be processed within 3 working days. However, please note that depending on your bank's clearing policy, it may take an additional 7-10 working days for the refunded amount to reflect in your account.
Please note that all refunds will be processed back to your original mode of payment, unless otherwise stated. If you have any questions or concerns regarding your refund, please feel free to contact us at sales@jiji.sg with your order reference number and our friendly Customer Service Officers will be happy to assist you.
Most products come with warranties with varying durations. You can find the warranty for each product in the product details section.
Here’s a detailed breakdown of the current warranties:
Furniture
• Warranty coverage includes manufacturing defects, defective materials, and/or missing components that were not originally received upon delivery. It does not cover "wear and tear" or "misuse" unless otherwise stated.
• Warranty does not apply to products that have been stored, assembled or installed improperly, used inappropriately, altered, or cleaned using the wrong cleaning methods or cleaning products.
• Warranty does not cover usual wear and tear, cuts or scratches, or damage from impacts or accidents.
• Any product modification by consumer or other parties not authorized by JIJI will void this Warranty.
JIJI Pte Ltd determines the validity of the warranty at its sole discretion.
Mattress
If the mattress you purchased came with a warranty card, please register by filling up the necessary details stated on the card and send it to the respective manufacturer. Some products may require you to register for warranties online. Different mattress models have different warranty periods, directly provided by the respective manufacturers.
While mattress manufacturers’ warranties may differ, they generally cover physical defects on foam and internal spring units such as abnormal sagging (greater than 1.5-inches) that is not caused by normal wear and tear, as well as broken and/or collapsed springs.
• For Dreamax Brand do not require registration. Your delivery invoice serves as proof of purchase for these items.
• For Sleepynight Brand, customers may register the warranty via this link
• For Viro Brand, customers may register the warranty via this link
Warranty Claim Process
If you need to make a warranty claim, please email our Customer Service Team at sales@jiji.sg with the following:
• Order reference
• Date of purchase
• Photo or video of the defect and a brief explanation of the issue
Our Customer Service Officer will get back to you as soon as possible. In most cases, repair services will be provided. However, if the product is deemed beyond repair by our Service Team, an exchange for an identical or similar item of equal or lower value will be provided, subject to availability.
If the item is no longer sold by JIJI, we will provide an appropriate replacement. It is JIJI that determines, at its sole discretion, what constitutes an appropriate replacement.
JIJI reserves the right to make the final decision on whether to repair or exchange the product, as well as the appropriate replacement product, should an exchange be necessary.
Not Covered Under Warranty
Refer to the individual product pages to check if it has warranty coverage.
Terms & Conditions applicable to all items covered under warranty
• Warranties do not cover products that have been assembled incorrectly by the customer
• Warranties shall become void if the products are found in an address that is not the original delivery address of the order.
• Warranties are covered for local orders only and are not applicable to products exported out of Singapore mainland, excluding Sentosa.
• Warranties shall become void if the products have been used for commercial purposes or in environments that expose the products to heavy use, thereby causing proneness to damage beyond normal wear and tear.
Warranty Valuation / Valuation of Refunds
In the event that a product has been discontinued and/or spare parts required for repairs are not available, you may select a new replacement or receive a refund, which will be issued by applying the following formula:
[Remaining Years Left in Warranty (Rounded Up) /Total Warranty Period] x Purchased Product Price = Amount of Warranty Valuation
Example 1: For products purchased within 1 year at a price of $300 with a 3-year warranty, the warranty valuation will be returned in the full amount of the purchase price
Amount for Warranty Valuation: [3/3] x $300 = $300
Example 2: Products purchased for 15 months at a price of $300 with a 3-year warranty, the refund amount will also be calculated based on the years left in the warranty period.
As 15 Months rounded up as 1 Year
Remaining Years Left in Warranty: 2 Years
Amount for Warranty Valuation: [2/3] x $300 = $200
Example 3: Product purchased for 28 months at a price of $300, with a 3-year warranty.
As 28 Months rounded up as 2 Year
Remaining Year Left in Warranty: 1 Year
Amount for Warranty Valuation: [1/3] x $300 = $100
Warranty registration is required for some products. If your purchased product(s) came with a warranty card, please register by filling up the necessary details stated on the card and send it to the respective manufacturer(s). Some products may require you to register for warranties online. To know more about warranty registration and coverage, please check with the manufacturer(s) of the product(s).
For furniture products sold by JIJI.SG, warranties do not require registration. Your delivery invoice serves as proof of purchase for these items.
No, we do not charge any additional fees for claiming the warranty of your product as long you meet all the elligiblity of the warranty claims
Most products come with free assembly, which will be stated in the product details. However, some items may not require assembly, such as those that are easily installable. For such products, assembly services will not be provided.
If assembly services are required, the option and cost will be stated in the product details. Kindly refer to the product details for more information on assembly services.
If a product requires assembly, this information will be stated in the product details. Most products that can be assembled by customers come with an assembly manual. For certain items, an installation video may also be available on the product page for your convenience.
Dont sweat! You may contact us via email at sales@jiji.sg or through our live chat. You can also call our Customer Service Helpdesk at 67474789 from 8:30am to 5:30pm, Monday to Friday, excluding public holidays. Our friendly Customer Service Officer will be happy to assist you.
We understand that assembly can be a hassle, that's why most of our items are pre-assembled in our warehouse before they are sent out to you. However, for certain items that require on-site assembly, it will be stated in the product details.
To sign up for an account on JIJI.SG, simply click on "Sign up" located on the top right corner of the website. Then select "create one here" and fill in your personal information as required and choose your desired login details and hit the "Create an account" button. Your account will then be created, and you can start browsing and shopping on JIJI.SG.
You can also choose to sign up using your Facebook or Google account.
You may access your account information on JIJI.sg by clicking on the "human icon" located on the top right corner of the website and selecting "Account." From there, you can view or change Personal Information
• Addresses (Please note that if you change your account address, it will be recorded in your placed orders. If you wish to change the shipping address for a specific order, please click the link provided.)
• Order History and Details
• Returns
• Vouchers
• Product Reviews
Dont sweat! You can reset your password by clicking here.
Your privacy is very important to us. Hence we set our Privacy Policy to explain our online information collection and usage practices, as well as to inform you on the choices you can make about the way your information is collected and used on our website. Please go through our Privacy Policy in details. Alternatively you can view our PDPA policy here.
At JIJI, we do not process or store any credit card details of our customers.
All online credit/debit card transactions are securely processed by trusted third-party payment gateways, such as PayPal.