We do not have a showroom, as we are 100% operating online. This allows us to offer you greater savings on our products. However, you can still find everything you need to know about our products on our website, including product pictures, reviews, and specifications. If you need assistance, please don't hesitate to contact us by email at sales@jiji.sg or through our live chat agent on the bottom right corner of our website. Our live chat agent is available from

8:30am to 5:30pm (Mon-Fri)

8:30am to 12:30pm on (Sat)

Closed on Sundays and PH

Our friendly customer service representatives will be happy to assist you. 

To place an order with us, simply register for an account on our website and select the item you want. Specify your preferred size or color and click the "Add to Cart" option. Once you've filled your virtual shopping cart, follow the step by step instructions on your screen to complete your purchase.

We offer two types of delivery services to your doorstep: truck delivery and parcel delivery.

For truck delivery, most deliveries are made within 2-4 working days, subject to stock availability in our warehouse. During the checkout process, you can choose a suitable delivery date from the options provided.

For parcel delivery, there are various sizes available. Delivery is usually made within 1-3 working days through our third-party courier partner.

We accept online payment via credit card for all orders. For more information on payment methods, please visit https://jiji.sg/faqs/payment/what-are-the-payment-methods-accepted.html

If you encounter any issues while placing an order, please don't hesitate to contact us by email at sales@jiji.sg or through our live chat. You can also call our Customer Service Helpdesk at 67474789 from 8:30am to 5:30pm, Monday to Friday, excluding public holidays. Our friendly customer service representatives will be happy to assist you. 

We do not offer walk-in purchases at our office or warehouse, and we do not provide self-collection purchases through our website. However, if you require an item urgently, please contact our customer service helpdesk at 67474789 or our live chat agent from 8:30am to 5:30pm, Monday to Friday, excluding public holidays. Our friendly customer service representatives will do their best to assist you

Yes, we do provide corporate sales for projects or larger purchases. Simply send an email to sales@jiji.sg with your name, contact number, company name, and additional details about your project or items. Our team will get back to you as soon as possible. Thank you!

We offer free shipping for all orders above $300 in Singapore. For orders under $300, a shipping fee of $2.90 to $7.50 will be applied, except for bulky items, which will have a shipping fee of $20. You can find the shipping rates and duration for individual items by clicking on the cart icon. Generally, the shipping fee is calculated on a per-order basis as follows: orders to a single location will have a flat fee of $2.90 to $7.90 SGD, depending on the order total, while bulky item orders will have a flat fee of $20 SGD

We offer two types of delivery services to your doorstep: Parcel Delivery and Truck Delivery.

Parcel delivery 

Delivery is usually made within 1-3 working days through our third-party courier partner. 

Truck delivery

Most deliveries are made within 2-4 working days, subject to stock availability in our warehouse. During the checkout process, you can choose a suitable delivery date from the options provided.

Yes, you may choose your preferred delivery date for only for Truck Delivery service when checking out your purchase. However, there is only 1 available time slot for the delivery. The estimated delivery time for your order to be delivered to you depends on the area zone of your delivery address. You will receive a SMS with your estimated delivery time and tracking link 2 working days prior to the delivery.

The delivery date/time that you have chosen serves as an indication only of your preferred delivery timing to JIJI and is rarely subjected to change. However, JIJI will endeavour to fulfil your order according to your preferred date on a best effort basis but cannot guarantee that it can always be met.  If there is difficulty in fulfilling the order within the preferred timing, JIJI will contact the customer the day before the preferred delivery date to notify them of any changes to the preferred date or time.

Don't worry if you need to change the delivery date after placing your order. Simply contact our customer service helpdesk at 67474789 or our live chat agent from 8:30am to 5:30pm, Monday to Friday, excluding public holidays, or email us at sales@jiji.sg at least 48 hours in advance. We'll do our best to accommodate your request.

To make any changes or inquiries about your confirmed delivery schedule for this order, please let us know at least 48 hours in advance to allow us to make the necessary arrangements. Please note that any last-minute changes will incur a $20 charge.

JIJI.SG ships to any street address in Singapore, except for restricted areas such as Pulau Ubin. However, a $30.00 delivery surcharge will be added to the applicable delivery fees for deliveries made to the following locations. Please note that this surcharge is in addition to the regular delivery fee.

Yes, JIJI will be able to deliver to your unit. Delivery fee for non-lift accessible floors: Do take note that there is a charge of $10 per item per non-lift accessible floor which must be collected by our Customer Support team before the completion of the delivery. This fee will also be applicable to stairs within landed properties or HDB maisonette.

Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.

In the event that your furniture needs to be delivered to an upper/lower floor via staircase, we will assess the situation to determine whether it can be done safely without causing damage or obstruction. If the delivery is deemed hazardous, JIJI reserve the right to cancel the delivery and refund any payments you have made.

If delivery via staircase is deemed safe, additional charges per item will apply. For more information on how staircase delivery fees are charged, please refer to our article on "Do you deliver to my unit if my unit is not lift accessible?"

Please note that JIJI reserves the right to rearrange the delivery date if the pre-determined timing does not allow for immediate delivery. This is because there may be other deliveries scheduled for that day. Rest assured that we will do our best to arrange a convenient delivery time for you as soon as possible.

Simply go to the "My Cart" page after selecting the item(s) you wish to purchase.

In the Voucher Code field (located at the top or under the Grand Total section), enter the voucher code you received from JIJI.SG.

Click "Add" to apply the discount.

Please note that voucher codes are subjected to terms and conditions, which may include a minimum spend requirement, expiry date, and restrictions on usage. Make sure to check the terms and conditions carefully before using your voucher code.

Please note that the terms and conditions of the promotion you received may not be applicable to the item(s) you're purchasing. Some reasons why a voucher code may not work include:

• The minimum spend requirement has not been met for qualifying items in your cart

• The discount was applied to items that are not eligible for the promotion (for example, using a sofa discount code when only a dining table is in the cart)

• The "Add" button was not clicked to apply the discount

• The discount code has expired

• The promotion has ended

If you require further assistance, please contact us at sales@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours.

Please ensure that you review the terms and conditions of the promotion you received to confirm that it applies to the item(s) you are purchasing.

If you are having difficulty applying a voucher code, some common problems that may have occurred include:

• The minimum spend requirement for the qualifying items in your cart has not been met

• The voucher you are using is not compatible with other vouchers or discounts

• The discount was applied to items that are not eligible for the promotion (for example, using a sofa discount code when only a dining table is in the cart)

• The "Add" button was not clicked to apply the discount

• The discount code has expired

• The promotion has ended

If you need further assistance with applying a voucher code, please contact us at sales@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours.

Most products come with warranties with varying durations. You can find the warranty for each product in the product details section. 

Here’s a detailed breakdown of the current warranties:

Furniture

• Warranty coverage includes manufacturing defects, defective materials, and/or missing components that were not originally received upon delivery. It does not cover "wear and tear" or "misuse" unless otherwise stated.

• Warranty does not apply to products that have been stored, assembled or installed improperly, used inappropriately, altered, or cleaned using the wrong cleaning methods or cleaning products.

• Warranty does not cover usual wear and tear, cuts or scratches, or damage from impacts or accidents.

• Any product modification by consumer or other parties not authorized by JIJI will void this Warranty.

JIJI Pte Ltd determines the validity of the warranty at its sole discretion.

Mattress

If the mattress you purchased came with a warranty card, please register by filling up the necessary details stated on the card and send it to the respective manufacturer. Some products may require you to register for warranties online. Different mattress models have different warranty periods, directly provided by the respective manufacturers. 

While mattress manufacturers’ warranties may differ, they generally cover physical defects on foam and internal spring units such as abnormal sagging (greater than 1.5-inches) that is not caused by normal wear and tear, as well as broken and/or collapsed springs.

• For Dreamax Brand do not require registration. Your delivery invoice serves as proof of purchase for these items.

• For Sleepynight Brand, customers may register the warranty via this link

• For Viro Brand, customers may register the warranty via this link

Warranty Claim Process

If you need to make a warranty claim, please email our Customer Service Team at sales@jiji.sg with the following:

• Order reference

• Date of purchase

• Photo or video of the defect and a brief explanation of the issue

Our Customer Service Officer will get back to you as soon as possible. In most cases, repair services will be provided. However, if the product is deemed beyond repair by our Service Team, an exchange for an identical or similar item of equal or lower value will be provided, subject to availability.

If the item is no longer sold by JIJI, we will provide an appropriate replacement. It is JIJI that determines, at its sole discretion, what constitutes an appropriate replacement.

JIJI reserves the right to make the final decision on whether to repair or exchange the product, as well as the appropriate replacement product, should an exchange be necessary.

Not Covered Under Warranty

Refer to the individual product pages to check if it has warranty coverage.

Terms & Conditions applicable to all items covered under warranty

• Warranties do not cover products that have been assembled incorrectly by the customer

• Warranties shall become void if the products are found in an address that is not the original delivery address of the order.

• Warranties are covered for local orders only and are not applicable to products exported out of Singapore mainland, excluding Sentosa.

• Warranties shall become void if the products have been used for commercial purposes or in environments that expose the products to heavy use, thereby causing proneness to damage beyond normal wear and tear.

Warranty Valuation / Valuation of Refunds 

In the event that a product has been discontinued and/or spare parts required for repairs are not available, you may select a new replacement or receive a refund, which will be issued by applying the following formula:

[Remaining Years Left in Warranty (Rounded Up) /Total Warranty Period] x Purchased Product Price = Amount of Warranty Valuation

Example 1: For products purchased within 1 year at a price of $300 with a 3-year warranty, the warranty valuation will be returned in the full amount of the purchase price

Amount for Warranty Valuation: [3/3] x $300 = $300

Example 2: Products purchased for 15 months at a price of $300 with a 3-year warranty, the refund amount will also be calculated based on the years left in the warranty period.

As 15 Months rounded up as 1 Year

Remaining Years Left in Warranty: 2 Years

Amount for Warranty Valuation: [2/3] x $300 = $200

Example 3: Product purchased for 28 months at a price of $300, with a 3-year warranty.

As 28 Months rounded up as 2 Year

Remaining Year Left in Warranty: 1 Year

Amount for Warranty Valuation: [1/3] x $300 = $100

Warranty registration is required for some products. If your purchased product(s) came with a warranty card, please register by filling up the necessary details stated on the card and send it to the respective manufacturer(s). Some products may require you to register for warranties online. To know more about warranty registration and coverage, please check with the manufacturer(s) of the product(s).

For furniture products sold by JIJI.SG, warranties do not require registration. Your delivery invoice serves as proof of purchase for these items.

No, we do not charge any additional fees for claiming the warranty of your product as long you meet all the elligiblity of the warranty claims