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Product Assembly

Do I have to pay for assembly?

Most products come with free assembly, which will be stated in the product details. However, some items may not require assembly, such as those that are easily installable. For such products, assembly services will not be provided.

If assembly services are required, the option and cost will be stated in the product details. Kindly refer to the product details for more information on assembly services.


Do products come with an assembly manual?

If a product requires assembly, this information will be stated in the product details. Most products that can be assembled by customers come with an assembly manual. For certain items, an installation video may also be available on the product page for your convenience.


I do not know how to assemble the product. What should I do?

Dont sweat! You may contact us via email at hello@jiji.sg or through our live chat. You can also call our Customer Service Helpdesk at 67474789 from 8:30am to 5:30pm, Monday to Friday, excluding public holidays. Our friendly Customer Service Officer will be happy to assist you. 


Could you clarify whether the item will be pre-assembled or assembled on-site?

We understand that assembly can be a hassle, that's why most of our items are pre-assembled in our warehouse before they are sent out to you. However, for certain items that require on-site assembly, it will be stated in the product details.


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