Yes, we can assist with the removal of your old furniture for a service fee. However, there are some important exceptions to consider. If the furniture you wish to dispose of does not require hacking from the ceilings or walls, we can assist with the item removal with some important exceptions.

Our disposal services are available for deliveries that include at least 1 new item to be delivered by "JIJI.SG delivery." Please note that you cannot order disposal services individually if you have not ordered at least 1 new item for delivery in the same "JIJI.SG Delivery" trip.

To order disposal services, you must include them together with the rest of the items you wish to purchase on JIJI.SG. Visit the following page to view the types of disposal services available based on the size of the item, as well as the corresponding service fees.

Disposal services are charged on a per-item basis. For example, if you want to dispose of 2 office chairs, select "Medium" as the size and enter "2" as the quantity, then click the "Add to Cart" button.

On the date of delivery for your order, our delivery team will assist you with the disposal of your old items based on the item size and quantity as indicated in the disposal service you have ordered.

However, when you order new mattresses from JIJI.SG, we're delighted to offer a free disposal service for your old mattress on a one-to-one basis. Here's how it works:
1. If you order 1 new mattress and would like to dispose of 1 old mattress, this disposal service is entirely free of charge.

2. If you want to dispose of more old mattresses, please note that the disposal of each additional old mattress will incur a charge.

To take advantage of the free mattress disposal service, please contact us via email at hello@jiji.sg or through our live chat agent on the bottom right corner of our website. Let us know your request for mattress disposal immediately after placing your order. Please be aware that we won't be able to dispose of your old mattress unless you have indicated this preference right after placing your order.

Please note that your Town Council may provide free bulky item disposal services as an alternative to our disposal services. If you are currently living in HDB towns, you may want to consider this option first. Most Town Councils offer free disposal of the first three (3) moveable bulky items per month, with the exception of certain types of items. Additional items may be subject to a fee charged by the Town Council. To avail of this service, it is recommended to inform your respective Town Council of your request at least 1 week in advance.

Unfortunately, there are some items that we will not be able to dispose of. They include:

• Items that are mounted to the walls, ceiling, or any fixed surface and cannot be detached prior to our delivery team's arrival.

• Bug/rodent-infested items.

• Renovation debris.

• Items that cannot be disassembled and carried out from the location.

• Documents or items that contain documents within them.

• Electronics, regardless of size.

• Items containing highly flammable materials.

• Human or animal remains.

• Prohibited items that are illegal or contraband under Singapore law, or items that are controlled items requiring a license or permit from the Singapore Police Licensing and Regulatory Department (PLRD) for importation, exportation, or possession.

Our team will assess whether the item you wish to dispose of is suitable and non-hazardous for us to handle on the day of disposal. JIJI.SG reserves the right to reject any item that we deem unsuitable for disposal, and in such cases, we will issue you a refund for the disposal service paid for each item that is rejected.

Yes. It does.

In the event that our delivery crew is unable to proceed with the disposal service via the lift at the point of delivery due to various reasons such as furniture size, unserviceable lift, or refusal of lift access by building management, JIJI.SG will assess the feasibility of the disposal service via the staircase in a non-hazardous manner.

If the staircase delivery is deemed safe and feasible, additional charges per item will apply. For more details on the applicable Staircase Fees, you can refer to the link provided.

Once collected, the items will be taken to our processing facility. At the facility, they will be broken down and then properly disposed of by an approved bulky disposal service provider. We ensure that all disposal processes are carried out in an environmentally friendly and responsible manner. Rest assured that we take the necessary steps to ensure the proper and safe disposal of items that cannot be handled by us.

We strive to keep our services affordable while ensuring proper disposal and environmental responsibility. The extra cost associated with our disposal service covers the required labor, transportation, and proper disposal methods. This ensures that all items are handled safely and in an environmentally friendly manner. We appreciate your support and cooperation in helping us maintain our commitment to responsible waste management.

Learn more about our disposal services and the relevant charges, please visit the following link: https://jiji.sg/faqs/can-you-assist-in-removing-my-old-furniture-from-my-home-when-my-new-furniture-is-delivered.html

Due to the limited space in our trucks and the pre-planned nature of our disposal service, we are unable to accommodate additional disposal requests on the spot.

Please inform us via email at hello@jiji.sg at least 48 hours before the scheduled delivery date. Our team will do their best to accommodate your request and make the necessary arrangements.

No worries at all! If you have an item that you wish to dispose of, kindly send us a photo of the item via email to hello@jiji.sg, and our team will be happy to assist you and provide further guidance.

Yes, charges will still apply as we need to transport the items to our processing facility for proper disposal.

Nevertheless, if you are able to obtain written approval from your condo or property management permitting our team to carry out the disposal at the designated area within your property, we will proceed accordingly. Upon completion of the disposal process, a 50% refund of the disposal fee will be initiated to you.