All qualifying purchases you make on JIJI.SG are protected by our "Right to Reject" policy. When products are delivered to you, you are entitled to reject any products during delivery that are not up to your expectations, without incurring restocking or delivery charges.

Envision stepping into a virtual showroom where you can experience firsthand the product you intend to buy. We're providing you with an identical experience, but instead of you coming to us, we're delivering the product right to your doorstep!

This service is available exclusively for deliveries made by JIJI.SG only. You may reject items without charge at the point of delivery. After-which, if you decide to return your products after the delivery team has left, it will be processed as a return/refund request.

For more details about our Return and Refund policy, click here.

We apologise for the wrong product delivered. Please inform our delivery team upon receiving the wrong item(s).

We're sorry to hear that you received wrong/missing items. Please don't worry, we're here to help. To assist us in resolving this issue as quickly as possible, kindly send an email to hello@jiji.sg with your order reference number, along with clear pictures of the items you received. Our friendly Customer Service Officers will respond to you promptly and work with you to resolve the issue. Thank you for your patience and understanding.

We're sorry to hear that the item you received was not in good condition. Please don't worry, we're here to help. To assist us in resolving this issue as quickly as possible, kindly send an email to hello@jiji.sg with your order reference number, along with clear pictures or videos of the problem within 14 days from the order received. Our friendly Customer Service Officers will respond to you promptly and work with you to resolve the issue. Thank you for your patience and understanding.