We're sorry to hear that the item you received was not in good condition. Please don't worry, we're here to help. To assist us in resolving this issue as quickly as possible, kindly send an email to hello@jiji.sg with your order reference number, along with clear pictures or videos of the problem within 14 days from the order received. Our friendly Customer Service Officers will respond to you promptly and work with you to resolve the issue. Thank you for your patience and understanding.