Most products come with warranties with varying durations. You can find the warranty for each product in the product details section. 

Here’s a detailed breakdown of the current warranties:

Furniture

• Warranty coverage includes manufacturing defects, defective materials, and/or missing components that were not originally received upon delivery. It does not cover "wear and tear" or "misuse" unless otherwise stated.

• Warranty does not apply to products that have been stored, assembled or installed improperly, used inappropriately, altered, or cleaned using the wrong cleaning methods or cleaning products.

• Warranty does not cover usual wear and tear, cuts or scratches, or damage from impacts or accidents.

• Any product modification by consumer or other parties not authorized by JIJI will void this Warranty.

JIJI Pte Ltd determines the validity of the warranty at its sole discretion.

Mattress

If the mattress you purchased came with a warranty card, please register by filling up the necessary details stated on the card and send it to the respective manufacturer. Some products may require you to register for warranties online. Different mattress models have different warranty periods, directly provided by the respective manufacturers. 

While mattress manufacturers’ warranties may differ, they generally cover physical defects on foam and internal spring units such as abnormal sagging (greater than 1.5-inches) that is not caused by normal wear and tear, as well as broken and/or collapsed springs.

• For Dreamax Brand do not require registration. Your delivery invoice serves as proof of purchase for these items.

• For Sleepynight Brand, customers may register the warranty via this link

• For Viro Brand, customers may register the warranty via this link

Warranty Claim Process

If you need to make a warranty claim, please email our Customer Service Team at sales@jiji.sg with the following:

• Order reference.

• Date of purchase.

• Photo or video of the defect and a brief explanation of the issue.

Our Customer Service Officer will get back to you as soon as possible. In most cases, repair services will be provided. However, if the product is deemed beyond repair by our Service Team, an exchange for an identical or similar item of equal or lower value will be provided, subject to availability.

If the item is no longer sold by JIJI, we will provide an appropriate replacement. It is JIJI that determines, at its sole discretion, what constitutes an appropriate replacement.

JIJI reserves the right to make the final decision on whether to repair or exchange the product, as well as the appropriate replacement product, should an exchange be necessary.

Not Covered Under Warranty

Refer to the individual product pages to check if it has warranty coverage.

Terms & Conditions applicable to all items covered under warranty

• Warranties do not cover products that have been assembled incorrectly by the customer.

• Warranties shall become void if the products are found in an address that is not the original delivery address of the order.

• Warranties are covered for local orders only and are not applicable to products exported out of Singapore mainland, excluding Sentosa.

• Warranties shall become void if the products have been used for commercial purposes or in environments that expose the products to heavy use, thereby causing proneness to damage beyond normal wear and tear.

Warranty Valuation / Valuation of Refunds 

In the event that a product has been discontinued and/or spare parts required for repairs are not available, you may select a new replacement or receive a refund, which will be issued by applying the following formula:

[Remaining Years Left in Warranty (Rounded Up) /Total Warranty Period] x Purchased Product Price = Amount of Warranty Valuation

Example 1: For products purchased within 1 year at a price of $300 with a 3-year warranty, the warranty valuation will be returned in the full amount of the purchase price

Amount for Warranty Valuation: [3/3] x $300 = $300

Example 2: Products purchased for 15 months at a price of $300 with a 3-year warranty, the refund amount will also be calculated based on the years left in the warranty period.

As 15 Months rounded up as 1 Year

Remaining Years Left in Warranty: 2 Years

Amount for Warranty Valuation: [2/3] x $300 = $200

Example 3: Product purchased for 28 months at a price of $300, with a 3-year warranty.

As 28 Months rounded up as 2 Year

Remaining Year Left in Warranty: 1 Year

Amount for Warranty Valuation: [1/3] x $300 = $100