We aim to process all refunds within 3 working days after receiving the returned goods. If you cancel an order before the item has been shipped, the refunded amount will also be processed within 3 working days. However, please note that depending on your bank's clearing policy, it may take an additional 7-10 working days for the refunded amount to reflect in your account.

Please note that all refunds will be processed back to your original mode of payment, unless otherwise stated.

The refund amount will include only such amount which you have paid for and will not include the value of any discount, rebate or promotion that you did not pay for. If you have purchased multiple items in one single order which has qualified you for a certain discount and you have been refunded for a certain amount under the same order that has caused the total remaining value of the order to fall below the qualifying spending to avail that discount, such discount will become void and the original prices of the remaining products before discount shall be payable by you as an outstanding amount.

If you have any questions or concerns regarding your refund, please feel free to contact us at hello@jiji.sg with your order reference number and our friendly Customer Service Officers will be happy to assist you.