We do not have a showroom, as we are 100% operating online. This allows us to offer you greater savings on our products. However, you can still find everything you need to know about our products on our website, including product pictures, reviews, and specifications. If you need assistance, please don't hesitate to contact us by email at hello@jiji.sg or through our live chat agent on the bottom right corner of our website. Our live chat agent is available from

8:30am to 5:30pm (Mon-Fri)

8:30am to 12:30pm on (Sat)

Closed on Sundays and PH

Our friendly customer service representatives will be happy to assist you. 

To place an order with us, simply register for an account on our website and select the item you want. Specify your preferred size or color and click the "Add to Cart" option. Once you've filled your virtual shopping cart, follow the step by step instructions on your screen to complete your purchase.

We offer two types of delivery services to your doorstep: truck delivery and parcel delivery.

For truck delivery, most deliveries are made within 2-4 working days, subject to stock availability in our warehouse. During the checkout process, you can choose a suitable delivery date from the options provided.

For parcel delivery, there are various sizes available. Delivery is usually made within 1-3 working days through our third-party courier partner.

We accept online payment via credit card for all orders. For more information on payment methods, please visit here.

If you encounter any issues while placing an order, please don't hesitate to contact us by email at hello@jiji.sg or through our live chat. You can also call our Customer Service Helpdesk at 67474789 from 8:30am to 5:30pm, Monday to Friday, excluding public holidays. Our friendly customer service representatives will be happy to assist you. 

We do not offer walk-in purchases at our office or warehouse, and we do not provide self-collection purchases through our website. However, if you require an item urgently, please contact our customer service helpdesk at 67474789 or our live chat agent from 8:30am to 5:30pm, Monday to Friday, excluding public holidays. Our friendly customer service representatives will do their best to assist you.

Yes, we do provide corporate sales for projects or larger purchases. Simply send an email to sales@jiji.sg with your name, contact number, company name, and additional details about your project or items. Our team will get back to you as soon as possible. Thank you!

We offer free shipping for all orders above $300 in Singapore. For orders under $300, a shipping fee of $2.90 to $7.50 will be applied, except for bulky items, which will have a shipping fee of $20. You can find the shipping rates and duration for individual items by clicking on the cart icon. Generally, the shipping fee is calculated on a per-order basis as follows: orders to a single location will have a flat fee of $2.90 to $7.90 SGD, depending on the order total, while bulky item orders will have a flat fee of $20 SGD.

Delivery Surcharge for Selected Locations
A S$30.00 delivery surcharge will be imposed in addition to the applicable delivery fees for every delivery made to the following locations.

We offer two types of delivery services to your doorstep: Parcel Delivery and Truck Delivery.

Parcel delivery 

Delivery is usually made within 1-3 working days through our third-party courier partner. 

Truck delivery

Most deliveries are made within 2-4 working days, subject to stock availability in our warehouse. During the checkout process, you can choose a suitable delivery date from the options provided.

Yes, you may choose your preferred delivery date for only for Truck Delivery service when checking out your purchase. However, there is only 1 available time slot for the delivery. The estimated delivery time for your order to be delivered to you depends on the area zone of your delivery address. You will receive a SMS with your estimated delivery time and tracking link 2 working days prior to the delivery.

The delivery date/time that you have chosen serves as an indication only of your preferred delivery timing to JIJI and is rarely subjected to change. However, JIJI will endeavour to fulfil your order according to your preferred date on a best effort basis but cannot guarantee that it can always be met.  If there is difficulty in fulfilling the order within the preferred timing, JIJI will contact the customer the day before the preferred delivery date to notify them of any changes to the preferred date or time.

Don't worry if you need to change the delivery date after placing your order. Simply contact our customer service helpdesk at 67474789 or our live chat agent from 8:30am to 5:30pm, Monday to Friday, excluding public holidays, or email us at hello@jiji.sg at least 48 hours in advance. We'll do our best to accommodate your request.

To make any changes or inquiries about your confirmed delivery schedule for this order, please let us know at least 48 hours in advance to allow us to make the necessary arrangements. Please note that any last-minute changes will incur a $20 charge.

Unfortunately, we do not. Due to security and accessibility reasons, JIJI does not provide delivery to the following locations.

Apart from the above locations, JIJI performs deliveries to most areas in Singapore. The estimated delivery time for your order to be delivered to you depends on the area zone of your delivery address.

Yes, JIJI will be able to deliver to your unit. Delivery fee for non-lift accessible floors: Do take note that there is a charge of

- S$10 per item per non lift-accessible storey.

- Fees also apply to stairs within landed properties or HDB maisonettes.

Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery or disposal.

To order staircase delivery services, you should include them along with the rest of the items you want to purchase on JIJI.SG. Visit the designated page to specify the number of levels or flights of stairs you require us to carry the items. For example:

Example 1:
If you need us to carry 3 items from level 1 to level 2 in a shop house unit, select "1 Level Non-lift Accessible Floor" and add a quantity of 3 to your cart.

Example 2:
If you need us to carry 2 items from level 9 (lift accessible) to a unit at level 7, select "2 Level Non-lift Accessible Floor" and add a quantity of 2 to your cart.

In the event that your furniture needs to be delivered to an upper/lower floor via staircase, we will assess the situation to determine whether it can be done safely without causing damage or obstruction. If the delivery is deemed hazardous, JIJI reserve the right to cancel the delivery and refund any payments you have made.

If delivery via staircase is deemed safe, additional charges per item will apply. For more information on how staircase delivery fees are charged, please refer to our article on "Do you deliver to my unit if my unit is not lift accessible?"

Please note that JIJI reserves the right to rearrange the delivery date if the pre-determined timing does not allow for immediate delivery. This is because there may be other deliveries scheduled for that day. Rest assured that we will do our best to arrange a convenient delivery time for you as soon as possible.

Yes, relevant delivery charges will apply as the order value falls under the threshold value for Free Delivery.

To change your delivery details prior to delivery, please email hello@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours with your requested changes at least 48 hours prior to the original delivery date or before your desired new delivery date. Our friendly Customer Service Officers will see to your request as soon as possible.

Please note that the processing and subsequent approval of all requests are subject to JIJI's delivery schedule, discretion, and additional delivery charges (if any) may apply. It is important to note that JIJI only delivers within mainland Singapore and Sentosa Island. Shipping details on orders delivered by post cannot be changed once the order is shipped. 

 Additionally, changing the contact number(s) or address(es) in your existing order(s) does not change your contact information registered under your JIJI account.

Certainly! If you need to make changes to your delivery, please email us at hello@jiji.sg or approach our live chat agent during our working hours at least 48 hours before the original delivery date with your requested changes.

Do note that these changes to your existing delivery are subject to stock availability and delivery lead time. 

Yes, you can combine your orders for delivery. However, please note that the combined orders must be scheduled for the same delivery date and time slot, unless otherwise arranged by JIJI.

To make changes to your delivery, please email hello@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours with your requested changes at least 48 hours prior to the original delivery date.

Do note that the changes to your delivery are subject to stock availability, delivery schedule, and delivery lead time.

We encourage you to login to your account on our website to check your order details.

• Log in to your account by clicking "Sign In" on the top right corner of jiji.sg

• Click "Account" on the same top right corner of jiji.sg as attached.

• Click "Order History and Details" and view the all your order history.

• Click "View Details" and view the detail of your order.

If you can't find what you're looking for, or need to change something about your order, drop us an email at hello@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours. Our friendly Customer Service Officers will be glad to assist you.

To cancel your order, please notify us at least 48 hours prior to the original delivery date by contacting us with your order number at hello@jiji.sg or approach our live chat agent on the chat box on the bottom right corner of JIJI.SG during our working hours.

Please note that all made-to-order products within your order cannot be cancelled. Our friendly Customer Service Officers will be glad to assist you.

We have a 100-days Return Policy if you are dissatisfied with your purchase. If you are qualified to return a product, you are likewise qualified for a refund too. Please click here to read about how you may be refunded.

Request for returns should be made to us within 100 days from the delivery date for a refund. The refund amount will exclude any delivery, assembly, delivery timing, delivery location and/or staircase delivery fees paid when the original order was made. For more details of such charges, please click here. 

All products qualify for a return except for the following:

• "As-Is" or "Final Sale" or "Clearance/1 SET Offer" items

• Damaged items resulting from misuse, abuse, normal wear & tear

• MADE-TO-ORDER/Customised products

• Products that require on-site assembly

• Modular Wardrobes

• Bedroom sets

• Products that have been removed from their original packaging, used, stained, torn, washed, discoloured, dented, damaged and/or with traces of fragrance or odours

• Items marked as Non-Applicable for the return policy

Products should be unused, undamaged, in a resalable condition. JIJI Pte. Ltd. has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.

The date and time of the pickup of the item you wish to return will be allocated to you, subject to the availability of our logistic resources. Unless prior arrangements have been made with JIJI Pte. Ltd, requests for returns made directly at our warehouse will not be entertained.

Most companies do not allow returns for products which are pre-assembled. Because without its original packaging, it it might not be in a resalable condition. But we do! Hence, there will be a restocking fee at 15% of the price you paid for the item.

As shipping is a hard cost we incur from logistics, please note that all delivery, assembly, delivery locations and/or staircase delivery costs are non-refundable. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Product Price - Collection Fee(& Assembly Fee if applicable) - Restocking Fee (15% of Final Paid Price)

There may also be additional fees during the return trips. The charges are as follow:

1. Staircase delivery charges (as published); Should your premises be inaccessible via the lift, surcharges will apply based on the number of storeys that the movers will need to climb in either direction from the nearest lift accessible storey. If the returns are to be done in premises inaccessible via the lift, the surcharge will be charged again on the return trip.

2. Delivery location surcharge (as published); For returns of products to selected locations, delivery surcharges that were charged to these selected locations will not be refunded. If the returns are to be done in surcharge-able locations, the surcharge will be charged again on the return trip.

We understand that finding the perfect piece of furniture for your home is important, and we're happy to help you exchange your item for something more suitable for your space. To initiate an exchange, simply email us at hello@jiji.sg with your order number and the items you wish to exchange for. Our friendly customer service team will follow up with you promptly to assist with your exchange.

Please note that we can only accept items for exchange that are in brand new condition with the original packaging, received within 14 days of delivery, and meet our return and exchange eligibility criteria. To discourage misuse of our return and exchange policy, we charge a 15% return fee for each item collected back after it has been delivered, including items returned for an exchange. This fee helps us to be sustainable while continuing to provide convenience and value to our customers.

We understand that choosing the right furniture is essential for your home. If you need to initiate a return, please send us an email at hello@jiji.sg or fill out the return request form on our 'Contact Us' page. Make sure to include your order number, the items you wish to return, and the reason for the return. Our customer service team will reach out to you shortly to assist with your request. You can also click here to verify if the item is eligible for a return.

We aim to process all refunds within 3 working days after receiving the returned goods. If you cancel an order before the item has been shipped, the refunded amount will also be processed within 3 working days. However, please note that depending on your bank's clearing policy, it may take an additional 7-10 working days for the refunded amount to reflect in your account.

Please note that all refunds will be processed back to your original mode of payment, unless otherwise stated.

The refund amount will include only such amount which you have paid for and will not include the value of any discount, rebate or promotion that you did not pay for. If you have purchased multiple items in one single order which has qualified you for a certain discount and you have been refunded for a certain amount under the same order that has caused the total remaining value of the order to fall below the qualifying spending to avail that discount, such discount will become void and the original prices of the remaining products before discount shall be payable by you as an outstanding amount.

If you have any questions or concerns regarding your refund, please feel free to contact us at hello@jiji.sg with your order reference number and our friendly Customer Service Officers will be happy to assist you.

Most products come with warranties with varying durations. You can find the warranty for each product in the product details section. 

Here’s a detailed breakdown of the current warranties:

Furniture

• Warranty coverage includes manufacturing defects, defective materials, and/or missing components that were not originally received upon delivery. It does not cover "wear and tear" or "misuse" unless otherwise stated.

• Warranty does not apply to products that have been stored, assembled or installed improperly, used inappropriately, altered, or cleaned using the wrong cleaning methods or cleaning products.

• Warranty does not cover usual wear and tear, cuts or scratches, or damage from impacts or accidents.

• Any product modification by consumer or other parties not authorized by JIJI will void this Warranty.

JIJI Pte Ltd determines the validity of the warranty at its sole discretion.

Mattress

If the mattress you purchased came with a warranty card, please register by filling up the necessary details stated on the card and send it to the respective manufacturer. Some products may require you to register for warranties online. Different mattress models have different warranty periods, directly provided by the respective manufacturers. 

While mattress manufacturers’ warranties may differ, they generally cover physical defects on foam and internal spring units such as abnormal sagging (greater than 1.5-inches) that is not caused by normal wear and tear, as well as broken and/or collapsed springs.

• For Dreamax Brand do not require registration. Your delivery invoice serves as proof of purchase for these items.

• For Sleepynight Brand, customers may register the warranty via this link

• For Viro Brand, customers may register the warranty via this link

Warranty Claim Process

If you need to make a warranty claim, please email our Customer Service Team at sales@jiji.sg with the following:

• Order reference.

• Date of purchase.

• Photo or video of the defect and a brief explanation of the issue.

Our Customer Service Officer will get back to you as soon as possible. In most cases, repair services will be provided. However, if the product is deemed beyond repair by our Service Team, an exchange for an identical or similar item of equal or lower value will be provided, subject to availability.

If the item is no longer sold by JIJI, we will provide an appropriate replacement. It is JIJI that determines, at its sole discretion, what constitutes an appropriate replacement.

JIJI reserves the right to make the final decision on whether to repair or exchange the product, as well as the appropriate replacement product, should an exchange be necessary.

Not Covered Under Warranty

Refer to the individual product pages to check if it has warranty coverage.

Terms & Conditions applicable to all items covered under warranty

• Warranties do not cover products that have been assembled incorrectly by the customer.

• Warranties shall become void if the products are found in an address that is not the original delivery address of the order.

• Warranties are covered for local orders only and are not applicable to products exported out of Singapore mainland, excluding Sentosa.

• Warranties shall become void if the products have been used for commercial purposes or in environments that expose the products to heavy use, thereby causing proneness to damage beyond normal wear and tear.

Warranty Valuation / Valuation of Refunds 

In the event that a product has been discontinued and/or spare parts required for repairs are not available, you may select a new replacement or receive a refund, which will be issued by applying the following formula:

[Remaining Years Left in Warranty (Rounded Up) /Total Warranty Period] x Purchased Product Price = Amount of Warranty Valuation

Example 1: For products purchased within 1 year at a price of $300 with a 3-year warranty, the warranty valuation will be returned in the full amount of the purchase price

Amount for Warranty Valuation: [3/3] x $300 = $300

Example 2: Products purchased for 15 months at a price of $300 with a 3-year warranty, the refund amount will also be calculated based on the years left in the warranty period.

As 15 Months rounded up as 1 Year

Remaining Years Left in Warranty: 2 Years

Amount for Warranty Valuation: [2/3] x $300 = $200

Example 3: Product purchased for 28 months at a price of $300, with a 3-year warranty.

As 28 Months rounded up as 2 Year

Remaining Year Left in Warranty: 1 Year

Amount for Warranty Valuation: [1/3] x $300 = $100

Warranty registration is required for some products. If your purchased product(s) came with a warranty card, please register by filling up the necessary details stated on the card and send it to the respective manufacturer(s). Some products may require you to register for warranties online. To know more about warranty registration and coverage, please check with the manufacturer(s) of the product(s).

For furniture products sold by JIJI.SG, warranties do not require registration. Your delivery invoice serves as proof of purchase for these items.

No, we do not charge any additional fees for claiming the warranty of your product as long you meet all the elligiblity of the warranty claims